Guest Experience Associate - Library (Part-Time)

Douglas County Libraries; Lone Tree (CO); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

401k & 457 plans (through CO PERA)

Legal-ID Shield

Job summary

Douglas County Libraries in Lone Tree, Colorado, seeks a part-time Customer Experience Associate I to deliver friendly customer service, assist with self-directed activities, locate materials, and support circulation.

The role involves basic tech support, helping guests use the catalog and devices, promoting programs, and maintaining high service standards. Wage: $16.83–$21.01 per hour; ~19 hours per week.

Qualifications

• High School diploma or equivalent.
• One year of customer service or volunteer experience.
• Basic technology skills for Microsoft 365 and familiarity with Edge and Teams.

Responsibilities

• Welcomes customers professionally and assists with circulation tasks.
• Provides basic tech support and directions to library services.
• Assists with merchandising and maintains service standards.
• Supports events, programs, and team operations.
• Supports in-branch and Call Center operations.

Skills

Customer service

Tech literacy

Education

High School diploma

Associate degree preferred

Job description

Douglas County Libraries in Lone Tree, Colorado, seeks a part-time Customer Experience Associate I to deliver friendly customer service, assist with self-directed activities, locate materials, and support circulation.

The role involves basic tech support, helping guests use the catalog and devices, promoting programs, and maintaining high service standards. Wage: $16.83–$21.01 per hour; ~19 hours per week.