Customer Experience Associate I

Douglas County Libraries; Lone Tree (CO); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

401k & 457 plans (through CO PERA)

Legal-ID Shield

Job summary

Douglas County Libraries in Lone Tree, Colorado, seeks a part-time Customer Experience Associate I to deliver friendly customer service, assist with self-directed activities, locate materials, and support circulation.

The role involves basic tech support, helping guests use the catalog and devices, promoting programs, and maintaining high service standards. Wage: $16.83–$21.01 per hour; ~19 hours per week.

Qualifications

• High School diploma or equivalent.
• One year of customer service or volunteer experience.
• Basic technology skills for Microsoft 365 and familiarity with Edge and Teams.

Responsibilities

• Welcomes customers professionally and assists with circulation tasks.
• Provides basic tech support and directions to library services.
• Assists with merchandising and maintains service standards.
• Supports events, programs, and team operations.
• Supports in-branch and Call Center operations.

Skills

Customer service

Tech literacy

Education

High School diploma

Associate degree preferred

Job description

Description

Wage: $16.83 to $21.01 hourly

Job Type: Variable Part Time (~19 hours per week)

Closing Date: 8/25/26 or until filled

Purpose: Reporting to the Branch Services (BS) Supervisor, the Customer Experience Associate I performs customer service duties, assisting customers with self-directed activities, locating library materials, using the catalog, circulation assistance, and merchandising materials. This role serves as a first point of contact for customers and provides excellent customer service by actively building connections with guests and proactively serving a diverse population using our CARE service model.

Essential Duties And Responsibilities

Customer Service (85%)

• Welcomes customers with professionalism and hospitality, creating a positive and engaging experience while promoting Douglas County Libraries (DCL)’s mission and values.
• Performs circulation tasks efficiently, including check-in/out, holds, fines, customer registration, and library card issuance, supporting both in-branch and Call Center operations.
• Provides basic tech support and directional assistance, connecting customers to library services and community resources, and referring complex customer needs as appropriate.
• Enhances user engagement through proactive recommendations, merchandising, and maintaining high service standards during every interaction.
• Collaborates with team members and volunteers to ensure smooth operations, demonstrating initiative, professionalism, and strong communication.

Program Support (10%)

• Assists in the team-based delivery of branch services, events, and programs

Other Duties (5%)

• Develops proficiency in relevant industry and organizational technology.
• Engages in DCL’s performance feedback process and meets departmental expectations, policies and procedures.

Performs other duties as assigned.

One DCL Commitment:

It is an expectation of each employee that you will exemplify Douglas County Libraries Brand, Culture and Values of welcoming to all, continual growth and authentic relationships.

Benefits

Douglas County Libraries (DCL) is a Colorado PERA Member Employer, so you will be enrolled in Colorado PERA. For details on member benefits go to www.copera.org

Elective DCL Benefits Include

• 401k & 457 plans (through CO PERA)
• Legal-ID Shield

Additional DCL Benefits Include

• Sick time off
• Leaves of Absence for Qualifying Events
• Benefits are subject to change

Requirements

Experience and Qualifications:

Required

• High School diploma or equivalent
• One year of customer service or volunteer experience
• Basic technology skills for Microsoft 365 (Word, Excel, Outlook) and familiarity with Microsoft Edge and Microsoft Teams, and an ability to learn and apply new technologies.

Preferred

• Associate degree or higher

A combination of experience and education will be considered.

Physical Requirements:

Must have a reliable method of transportation between all DCL locations. Must have the physical ability, stamina, mobility and manual dexterity to support a 7-day a week operation. Work at computer work-stations repetitively and for extended periods. Ability to read as small as 8pt font.

Salary Description

$16.83 to $21.01