Library Customer Experience Associate (Part-Time, 32h)

Pierce County Library; Lakewood (WA); Hybrid; USD 42,000 - 48,000; Full time

Job summary

Pierce County Library System is seeking a Customer Experience Assistant – Float for 32 hours per week in the Lakewood region. You will deliver high-quality customer service, assist with library accounts, technology help, and readers’ advisory services across Dupont, Tillicum and Lakewood locations.

The role offers flexible scheduling, in-person and digital support, teamwork with supervisors and librarians, and potential lead duties as assigned.

Qualifications

• Minimum Requirements including Education, License or Certifications.
• Associate’s Degree in a related field, and two years public library/customer service experience; OR
• Any combination of education and experience which would provide the required knowledge and skills and allows successful performance of the job.

Responsibilities

• Delivers high-quality, customer-focused services to diverse customers of all ages.
• Works with customers in person, by telephone, and digitally.
• Provides basic reference and readers’ advisory assistance in person, online and other formats.
• Provides hardware and software support for customer-accessed technologies, instructs and troubleshoots customers’ access to databases and electronic collections.
• Assists with program support as directed by a Supervisor or Librarian.

Skills

Customer service

Teamwork

Communications

Leadership

Problem solving

Change & Learning

Positive attitude

Professional integrity

Diversity

Education

Associate’s Degree

Tools

MS Office Suite

Job description

Pierce County Library System is seeking a Customer Experience Assistant – Float for 32 hours per week in the Lakewood region. You will deliver high-quality customer service, assist with library accounts, technology help, and readers’ advisory services across Dupont, Tillicum and Lakewood locations.

The role offers flexible scheduling, in-person and digital support, teamwork with supervisors and librarians, and potential lead duties as assigned.