Guest Experience Associate I

Dollar Tree Stores INC; Ruckersville (VA); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Dollar Tree Stores INC is seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer in Virginia. You will assist customers, process transactions, and help with stock, cleaning, and store safety.

The role requires strong communication, organization, and problem-solving skills, and involves lifting 30–50 lbs. This on-site position offers opportunities to grow within a busy retail environment.

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while at the cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment with friendly interactions with customers, associates, and leaders.
• Maintain cleanliness throughout the store, including bathrooms, floors, and waste management.
• Other duties as assigned.

Skills

Customer service

Cash handling

Retail operations

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Dollar Tree Stores INC is seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer in Virginia. You will assist customers, process transactions, and help with stock, cleaning, and store safety.

The role requires strong communication, organization, and problem-solving skills, and involves lifting 30–50 lbs. This on-site position offers opportunities to grow within a busy retail environment.