Guest Experience Associate — Gym Welcomes & Sales

Defined Fitness Inc; Albuquerque (NM); On-site; USD 17,000 - 19,000; Part time

Benefits offered by this job

Commission incentives

Gym membership

Staff passes

Pet insurance

Job summary

Defined Fitness Inc. is seeking a Greet Team Member to provide a welcoming, high-energy first impression at our Albuquerque club.

This part-time role focuses on delivering outstanding customer service, processing transactions, and guiding prospective members through tours and promotions. Responsibilities include greeting members, verifying memberships, supporting sales goals with proactive outreach, and maintaining a clean, friendly front desk.

Qualifications

• Minimum of one (1) year experience in a customer service-oriented position.
• Minimum of one (1) year cash handling experience.
• Demonstrate ability to provide excellent internal and external customer service.
• PC literate, including Microsoft Office and various other products, such as ABC and GymSales.
• Valid CPR/AED certification (including infant and child) within the first 45 days of employment and maintain throughout employment.

Responsibilities

• Greet all members and guests in a professional, courteous, and pleasant manner.
• Verify membership status and respond accordingly to questions, concerns, etc.
• Work with Greet Team Manager to achieve club sales goals.
• Answer and/or direct all incoming calls promptly and courteously.
• Conduct periodic club walks to ensure a clean and safe facility.
• Accurately process money transactions.
• Place calls to prospective members regarding new promotions.
• Maintain a clean and well-stocked workspace.
• Communicate all club concerns and member inquiries to management daily.
• Provide tours for prospective members.

Skills

Customer service

Cash handling

PC literacy

CPR/AED

Flexible schedule

Tools

Microsoft Office

GymSales

ABC

Job description

Defined Fitness Inc. is seeking a Greet Team Member to provide a welcoming, high-energy first impression at our Albuquerque club.

This part-time role focuses on delivering outstanding customer service, processing transactions, and guiding prospective members through tours and promotions. Responsibilities include greeting members, verifying memberships, supporting sales goals with proactive outreach, and maintaining a clean, friendly front desk.