Guest Experience Associate - Front Desk Concierge

Abbott Laboratories; Madison (WI); On-site; USD 2,046,000 - 4,085,000; Full time

Job summary

Abbott Laboratories in Madison, WI is seeking a Guest Experience Partner I to provide world-class service for visitors, candidates, and vendors at the campus lobby. The role supports reception duties, scheduling, and security while upholding Abbott’s standards of quality, integrity, and teamwork.

The position requires a 7:30am–4:00pm Monday–Friday schedule, flexibility for after-hours events, and the ability to lift up to 50 pounds as needed.

Qualifications

• High school diploma or GED required.
• 1+ year experience in administrative, hospitality or office role.
• Proficient with office equipment (fax, printers).
• Basic computer skills: Internet navigation, Email, word processing.
• Proficient in Microsoft Office including Excel macros, pivot tables and mail merge.
• Authorization to work in the United States without sponsorship.
• Ability to perform essential duties with or without accommodation.
• Familiarity with Cloudgate Visitor Management System.
• Familiarity with SAP accounting, financial management.

Responsibilities

• Welcome and assist visitors and vendors; act as first point of contact in lobby.
• Answer, screen and route incoming calls; manage inquiries.
• Maintain filing and documentation; ensure records comply with policies.
• Manage visitor badges and access control; uphold security procedures.
• Support lobby operations, events, and supply management as needed.
• Coordinate with teams to resolve issues and communicate escalations.

Skills

Administrative experience

Hospitality experience

Customer service orientation

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Cloudgate Visitor Management System

SAP accounting, financial management

Job description

Abbott Laboratories in Madison, WI is seeking a Guest Experience Partner I to provide world-class service for visitors, candidates, and vendors at the campus lobby. The role supports reception duties, scheduling, and security while upholding Abbott’s standards of quality, integrity, and teamwork.

The position requires a 7:30am–4:00pm Monday–Friday schedule, flexibility for after-hours events, and the ability to lift up to 50 pounds as needed.