Guest Experience Associate – Front Desk

PHP RIDGECREST II LLC; Ridgecrest (CA); On-site; USD 23,000 - 24,000; Part time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with Company match

Paid Time Off and sick leave

Job summary

Providence Hospitality Partners is seeking a Front Desk Agent at Hampton Inn and Suites Ridgecrest in Ridgecrest, CA. The role requires friendly, efficient service, accurate check-ins, and helpful information for guests.

Responsibilities include greeting guests, answering inquiries, making reservations, resolving issues, and maintaining a clean front desk. Prior hospitality experience and strong communication are preferred; bilingual skills are a plus.

Qualifications

• Prior experience in hospitality industry or equivalent preferred.
• Bilingual skills a plus.
• Excellent written and oral communication skills.

Responsibilities

• Greet guests and check them in following established procedures and collect required details.
• Respond to guest questions in person or by phone with courtesy and accuracy; provide directions and local information.
• Assist with dining, entertainment, or transportation reservations as needed to enhance guest stay.
• Resolve guest problems with good judgement or escalate to management when necessary.
• Answer hotel calls, take messages, and ensure messages reach the right guest.
• Make and confirm future reservations ensuring availability and correct policy adherence.
• Check guests out by computing bills, collecting payment, and providing receipts.

Skills

Communication skills

Customer service

Attention to detail

Organization

Flexibility

Professional appearance

Bilingual (plus)

Job description

Providence Hospitality Partners is seeking a Front Desk Agent at Hampton Inn and Suites Ridgecrest in Ridgecrest, CA. The role requires friendly, efficient service, accurate check-ins, and helpful information for guests.

Responsibilities include greeting guests, answering inquiries, making reservations, resolving issues, and maintaining a clean front desk. Prior hospitality experience and strong communication are preferred; bilingual skills are a plus.