Guest Experience Associate - Floral & Home Décor

SteinsGardenCenters; Appleton (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

SteinsGardenCenters is seeking an Associate-Guest Services - Service Desk in Appleton, WI to greet customers, assist with selections, and support merchandising and operations. The role emphasizes delivering exceptional customer service and teamwork in a garden and home décor retail setting.

The position requires strong communication, ability to work in varying weather, and flexibility to multitask across departments while supporting store leadership and daily tasks.

Qualifications

• Candidates must have a passion for horticulture, yard/home décor, and seasonal merchandise.
• Must have good written and verbal communication skills along with exceptional customer service skills.
• Must be able to work in both inside and outside environmental conditions, rain or shine.
• Ability to multitask, prioritize, and work independently or within a team environment.
• Great organizational and problem-solving skills.

Responsibilities

• Greet customers promptly to make the customers feel welcomed within the retail location.
• Develop and maintain a professional and courteous relationship with customers and co-workers.
• Assist customers, determine their needs and use various resources to educate customers and assist them in choosing the right selections.
• Assist the management team in the implementation of merchandising and operational procedures.
• Follow management direction in completing other duties as required.
• Ensure appropriate merchandise stock levels, merchandise quality and presentation.
• Ensure signage is current and displayed properly.
• Stock and rotate products according to the company’s direction.
• Ability to be cross trained across multiple departments.
• Efficiently operate the POS, quickly and accurately scan all items, accept payment, make change, provide receipts and bag merchandise for customers.
• Conceptualize ideas for floral decorations and home décor displays.
• Clean fixtures, shelves, backrooms, bathrooms, and floors according to company policy as directed by the management team.
• Participate in learning and development activities such as meetings, product knowledge meetings, and 1-on-1 interactions.

Job description

SteinsGardenCenters is seeking an Associate-Guest Services - Service Desk in Appleton, WI to greet customers, assist with selections, and support merchandising and operations. The role emphasizes delivering exceptional customer service and teamwork in a garden and home décor retail setting.

The position requires strong communication, ability to work in varying weather, and flexibility to multitask across departments while supporting store leadership and daily tasks.