Garden & Home Guest Services Associate

SteinsGardenCenters; Appleton (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Appleton Stein's Garden & Home in Appleton, WI seeks an Associate-Guest Services - Receiving to greet customers, assist with purchases, and maintain store presentation. You will support merchandising, operate the POS, and help drive a superior guest experience in both indoor and outdoor settings.

The role emphasizes teamwork, quality customer service, and the ability to multitask in a fast-paced retail environment with seasonal merchandise.

Qualifications

• Must have passion for horticulture, yard/home décor, and seasonal merchandise.
• Must have good written and verbal communication skills along with exceptional customer service.
• Must be able to work in both inside and outside environmental conditions, rain or shine.
• Ability to multitask, prioritize, and work independently or within a team environment.
• Great organizational and problem-solving skills.

Responsibilities

• Greet customers promptly to make the customers feel welcomed within the retail location.
• Develop and maintain a professional and courteous relationship with customers and co-workers.
• Assist customers, determine their needs and use various resources to educate customers and assist them in choosing the right selections.
• Assist the management team in the implementation of merchandising and operational procedures.
• Follow management direction in completing other duties as required.
• Ensure appropriate merchandise stock levels, merchandise quality and presentation.
• Ensure signage is current and displayed properly.
• Stock and rotate products according to the company’s direction.
• Ability to be cross trained across multiple departments.
• Efficiently operate the POS, quickly and accurately scan all items, accept payment, make change, provide receipts and bag merchandise for customers.
• Clean fixtures, shelves, backrooms, bathrooms, and floors according to company policy as directed by the management team.
• Participate in learning and development activities such as meetings, product knowledge meetings, and 1-on-1 interactions.

Job description

Appleton Stein's Garden & Home in Appleton, WI seeks an Associate-Guest Services - Receiving to greet customers, assist with purchases, and maintain store presentation. You will support merchandising, operate the POS, and help drive a superior guest experience in both indoor and outdoor settings.

The role emphasizes teamwork, quality customer service, and the ability to multitask in a fast-paced retail environment with seasonal merchandise.