Guest Experience Associate — Flexible PT/FT & Evenings

Suburban Inns; Grand Rapids (MI); On-site; USD 23,419 - 26,174; Part time

Benefits offered by this job

Hotel and restaurant discounts

Paid Time Off

Health, vision, dental, life insurance

Flexible schedules

Holiday Pay

Volunteer time off

Advancement opportunities

Referral program

Maternity/paternity leave

EAP through Pine Rest

Job summary

Suburban Inns is seeking a Guest Service Representative to join a fast-paced, high-energy Hilton Garden Inn location in Grand Rapids. The role emphasizes strong guest service, sales techniques, and adherence to brand standards. The position offers a part-time to full-time schedule, with evenings and weekends required.

Starting wage is $17/hour, with internship possibilities. Responsibilities include greeting guests, collecting leads, handling guest accounts, and maintaining operational

Qualifications

• Requires ability to interpret/extract information and perform arithmetic functions.
• High school diploma or equivalent related experience.
• CPR training (may be completed upon hire).

Responsibilities

• Greet guests in a friendly, positive manner and build personal connections.
• Sell the property according to Suburban Inns sales standards.
• Balance cash drawer and process payments accurately.
• Provide information on hotel policies, services and local amenities.

Skills

Guest service

Sales techniques

Communication skills

Greet guests

Cash handling

Education

High school diploma or equivalent

Tools

Quore

Job description

Suburban Inns is seeking a Guest Service Representative to join a fast-paced, high-energy Hilton Garden Inn location in Grand Rapids. The role emphasizes strong guest service, sales techniques, and adherence to brand standards. The position offers a part-time to full-time schedule, with evenings and weekends required.

Starting wage is $17/hour, with internship possibilities. Responsibilities include greeting guests, collecting leads, handling guest accounts, and maintaining operational