Guest Experience Associate — Bakery & Café

Orijin Bakery; Ann Arbor (MI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Weekly tips

Paid Sick Time

Employee dining discounts

Growth opportunities

Job summary

Orijin Bakery in Downtown Ann Arbor seeks Service Team Members to warmly welcome guests, take orders, and present our breads and pastries with pride. You’ll support cafe operations, heat items to standard, and help keep a welcoming, clean space.

teamwork is essential as you collaborate with Barista and Bakery staff to deliver an exceptional guest experience. Previous hospitality or retail experience preferred; ability to multitask and communicate well with guests is key.

Qualifications

• Genuine passion for hospitality and creating memorable guest experiences.
• Positive attitude and willingness to learn.
• Friendly, professional communication skills.
• Strong attention to detail and pride in presentation.
• Ability to stay organized and work efficiently in a fast-paced environment.
• Dependable team player who collaborates with others.
• Flexible availability including early mornings, weekends, evenings, and holidays.
• Previous experience in hospitality, retail, bakery, café, or customer service.
• Experience with cash handling and POS systems.

Responsibilities

• Welcome guests with genuine warmth and hospitality.
• Accurately process in-store and phone orders using our POS system.
• Package bakery items and prepare guest orders with care and presentation.
• Heat pastries, sandwiches, quiche, soups, and other menu items per standards.
• Maintain beautiful pastry displays and stocked guest-facing areas.
• Bus tables and keep a clean, inviting café environment.
• Assist with opening and closing responsibilities.
• Wash dishes and support overall bakery cleanliness.
• Learn products to answer guest questions and make recommendations.
• Work with Barista and Bakery teams to deliver an exceptional guest experience.

Skills

Hospitality mindset

Positive attitude

Friendly communication

Attention to detail

Organizational skills

Team player

Flexible availability

Tools

POS system

Cash handling

Job description

Orijin Bakery in Downtown Ann Arbor seeks Service Team Members to warmly welcome guests, take orders, and present our breads and pastries with pride. You’ll support cafe operations, heat items to standard, and help keep a welcoming, clean space.

teamwork is essential as you collaborate with Barista and Bakery staff to deliver an exceptional guest experience. Previous hospitality or retail experience preferred; ability to multitask and communicate well with guests is key.