Guest Experience Associate

SSA Group; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

SSA Group at Los Angeles Zoo is seeking a guest-focused Guest Experience Associate. This role involves providing exceptional service to guests, handling admissions, and ensuring a welcoming environment. Ideal candidates will be flexible, team-oriented, and demonstrate a strong commitment to enhancing guest experiences while working in a cultural attraction.

Benefits

Eligible for overtime pay

401(k) program with 15% company match

Tuition discount through Partnership College

Parental Leave up to 40 hours

Bereavement Leave up to 8 hours

On-Demand Pay Program

Accrued paid sick leave

Qualifications

• No prior experience required, strong willingness to help and succeed as part of the team.
• Exhibits a positive attitude towards guest interaction.
• Ability to adapt to the needs of the operation.

Responsibilities

• Ensure a memorable experience for every guest through excellent service.
• Perform tasks related to admissions and maintain compliance with cash-handling procedures.
• Drive ticket sales and membership growth through achieving daily goals.

Skills

Guest service orientation

Flexibility

Sales skills

Communication

Team-oriented

Job description

Los Angeles Zoo, Los Angeles, California, United States of America

Job Description

Posted Monday, June 2, 2025 at 4:00 AM | Expires Thursday, July 3, 2025 at 3:59 AM

SSA Group at Los Angeles Zoo is looking for a talented Guest Experience Associates to join our team!

Guest Experience Associate

Who are we:

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love anddedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.

Position Title: Guest Experience Associate

Reports to: Guest Services Manager and Assistant Guest Services Manager.

Responsibilities

Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.

Day-to-day functions of admissions and membership windows.

Drive ticket packages and membership growth through daily goals.

Maintain compliance with cash-handling procedures.

Perform their duties to the best of their abilities and promote an overall best guest experience.

Perform other tasks deemed necessary.

Maintain a clean, safe, and organized work environment.

Uphold and demonstrate a complete understanding of company policies and procedures.

Requirements

Goal-oriented and flexible to meet the needs of the operation. Demonstrates desire to help the team succeed.

Driven by cultural attractions and the environment they support.

People-person that is guest service oriented.

Comfortable in a sales role, meeting goals and supporting a driven & informed experience.

Individual who brings excitement and opportunity to engage with the team and guests.

Cashier and cash handling experience a plus.

Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements.

IDEA + Belonging

Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units

Focuses on removing barriers and empowering growth and opportunity for team members at all levels

Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary

Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back

Previous Experience

None Required

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Compensation and Benefits

• Eligible for overtime pay.

• Participation in a 401(k) program with a 15% company match (eligible after one year of employment

• with 1,000 hours worked).

• Tuition Discount through Partnership College.

• Up to 40 hours of Parental Leave.

• Up to 8 hours of Bereavement Leave.

• On-Demand Pay Program.

• Accrued paid sick leave provided in accordance with state law, state/location confirmed in job posting

SSA Group, LLC and its family of companies — including SSA Holdings, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials — are equal opportunity employers. Employment for each position is offered through the specific affiliated entity that aligns with the business operation and location of the role. We are committed to diversity and inclusion in all hiring practices and welcome applicants from all backgrounds, recognizing that a diverse team strengthens our impact.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

Los Angeles Zoo, Los Angeles, California, United States of America