Guest Experience - Associate

t hessagroup; Sanford (FL); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Guest Experience Associate, where you will play a pivotal role in enhancing guest interactions at cultural attractions. This engaging position focuses on delivering exceptional service, driving ticket sales, and fostering a welcoming environment. As part of a dedicated team, you will help create memorable experiences for visitors while promoting inclusivity and sustainability. If you are a people-oriented individual who thrives in a dynamic setting, this is the perfect opportunity to make a difference in the community and grow professionally.

Benefits

Employee Assistance Program

Get Paid Early

Tuition Discount

Meal Plan & Employee Discounts

Qualifications

• Goal-oriented individual with strong guest service skills.
• Experience in cash handling is a plus but not required.

Responsibilities

• Ensure a memorable experience for every guest through excellent service.
• Maintain compliance with cash-handling procedures and cleanliness.

Skills

Guest Service Orientation

Sales Skills

Cash Handling

Flexibility

Team Collaboration

Education

High School Diploma or Equivalent

Job description

3755 W Seminole Blvd, Sanford, FL 32771, USA

Job Description

Posted Thursday, February 20, 2025 at 5:00 AM | Expires Friday, March 21, 2025 at 3:59 AM

Guest Experience Associate

Who are we:

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve deserve it.

Position Title: Guest Experience Associate

Reports to: Guest Services Manager and Assistant Guest Services Manager.

Responsibilities

1. Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
2. Day-to-day functions of admissions and membership windows.
3. Drive ticket packages and membership growth through daily goals.
4. Maintain compliance with cash-handling procedures.
5. Perform their duties to the best of their abilities and promote an overall best guest experience.
6. Perform other tasks deemed necessary.
7. Maintain a clean, safe, and organized work environment.
8. Uphold and demonstrate a complete understanding of company policies and procedures.

Requirements

1. Goal-oriented and flexible to meet the needs of the operation. Demonstrates desire to help the team succeed.
2. Driven by cultural attractions and the environment they support.
3. People-person that is guest service oriented.
4. Comfortable in a sales role, meeting goals and supporting a driven & informed experience.
5. Individual who brings excitement and opportunity to engage with the team and guests.
6. Cashier and cash handling experience a plus.
7. Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements.

IDEA + Belonging

1. Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
2. Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
3. Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
4. Engages with SSA/Unit in driving community effort through engagement activities and focus on opportunities of giving back.

Previous Experience

None Required

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments).

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Compensation and Benefits

1. Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education.
2. Employee Assistance Program.
3. Get Paid Early.
4. Tuition Discount through Partnership College.
5. Meal Plan & employee Discounts.