Guest Experience Associate

TOCA Football; Richmond (OH); On-site; USD 30,000 - 40,000; Part time

Job summary

TOCA Football in Richmond, OH is seeking a Guest Experience Associate to create exceptional guest experiences while maintaining an upbeat atmosphere.

This role requires strong communication skills, an ability to handle guests' concerns with positivity, and a commitment to maintaining a friendly environment.

Evening and weekend availability is a must, along with the capacity to lift 30+ lbs, ensuring the facility is always ready to welcome guests.

Qualifications

• Candidates must be able to work evenings and weekends.
• Ability to lift 30+ lbs and move with energy.

Responsibilities

• Greet guests warmly and make them feel special.
• Handle guest feedback with care and professionalism.
• Maintain cleanliness and organization within the facility.
• Assist with scheduling, check-ins, and events at the front desk.

Skills

Top-tier communication skills

Love for people and good vibes

Ability to stay cool under pressure

Knowledge of Google Suite & scheduling tools

Job description

Job Highlights

Job Title: Guest Experience Associate

Location: Richmond, OH

Report To: General Manager

Hours Required: Candidates must be able to work evenings and weekends

Position Overview

You’re the face of TOCA — the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you’re all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass.

What You’ll Be Doing

Guest Experience Hero (60%)

• Greet like a champ, answer like a pro, and make every guest feel like an MVP
• Handle questions, feedback, and concerns with good vibes and care
• Jump in to fix issues quickly or tag in a teammate
• Work together to keep things flowing and guests happy
• Work in concessions (as needed)

Operations Guru (30%)

• Keep the space clean, stocked, and ready for action
• Help with scheduling, check-ins, sign-ups, and events
• Own the front desk like it's your stage

Admin But Make It Snappy (5%)

• Waivers, payments, reports = no big deal for you

Training + Growth (5%)

• Learn the TOCA way and level up your game
• Gain development to keep your career going with TOCA

TOCA Culture (100%)

• Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud.
• Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center.

You’ll Crush This Role If You

• Love people and good vibes
• Have top-tier communication skills
• Can stay cool under pressure
• Know your way around Google Suite & scheduling tools (on-site training)
• Are down for evening/weekend shifts (that’s our peak time!)
• Can lift 30+ lbs and move with energy