Guest Experience Associate

TOCA Football; Novi (MI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Flexible scheduling

Employee Assistance Program

Active & Fit Membership

Discount Marketplace

Training sessions

Job summary

TOCA Football in The Colony, TX is seeking a friendly Guest Experience Associate to welcome guests, answer questions, and help run the center with energy and enthusiasm.

You’ll greet guests, handle feedback, assist at the front desk, work in concessions as needed, and help keep the space clean and organized while supporting events and game days.

Evening and weekend availability is preferred to match peak times and ensure every guest leaves with a memorable, 10/10 experience.

Qualifications

• Friendly, customer-focused demeanor.
• Ability to manage guest questions and feedback with a positive attitude.

Responsibilities

• Greet guests and make them feel like MVPs.
• Answer questions, handle feedback, and resolve issues with good vibes.

Skills

People skills

Guest service

Scheduling tools

Google Suite

Tools

Google Suite

Job description

At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.

What makes a TOCA Teammate? We value an individual that seeks to...

• Play Hard
• Care Deeply
• Grow Together
• Strive for Excellence
• Create Awesome Experiences

Why You'll love being apart of the TOCA Team:

You'll have full access to our TOCA Treats, which includes (but is not limited to!):

• Competitive Pay & On Demand Pay
• Part Time, Flexible Scheduling
• Employee Assistance Program
• Active & Fit Membership
• Benefits Hub Discount Marketplace
• So many TOCA Perks we can't name all of them, but we'll try: 4 TOCA Training Sessions,50% Off Classes,Free Pick/League Play,1 Free Birthday Party,Food and Beverage Discount, and2 Free Packages to share with your squad! Whew!

Job Highlights:

Job Title: Guest Experience Associate
Location: The Colony, TX
Report To: General Manager
Hours Required:Candidates must be able to work evenings and weekends

Position Overview:

You’re the face of TOCA — the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you’re all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass.

What You’ll Be Doing:

• Greet like a champ, answer like a pro, and make every guest feel like an MVP
• Handle questions, feedback, and concerns with good vibes and care
• Jump in to fix issues quickly or tag in a teammate
• Work together to keep things flowing and guests happy
• Work in concessions (as needed)

Operations Guru (30%)

• Keep the space clean, stocked, and ready for action
• Help with scheduling, check-ins, sign-ups, and events
• Own the front desk like it's your stage

Admin But Make It Snappy (5%)

• Waivers, payments, reports = no big deal for you

Training + Growth (5%)

• Learn the TOCA way and level up your game
• Gain development to keep your career going with TOCA

TOCA Culture (100%!):

• Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud.
• Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center.

You’ll Crush This Role If You:

• Love people and good vibes
• Know your way around Google Suite & scheduling tools (on-site training)
• Are down for evening/weekend shifts (that’s our peak time!)