Guest Experience Associate

TOCA Football; Nashville (TN); On-site; USD 30,000 - 40,000; Part time

Job summary

TOCA Football in Nashville, TN, is looking for a Guest Experience Associate to enhance guest experiences and maintain facility operations. This role involves greeting guests, managing operations, and providing top-notch service.

The ideal candidate enjoys working with people, has strong communication skills, and is available for evening and weekend shifts. This position is crucial for ensuring every guest feels valued and appreciated at TOCA.

Qualifications

• Excellent communication skills to greet guests and handle questions.
• Ability to provide outstanding customer service under pressure.
• Willingness to work evening and weekend shifts.

Responsibilities

• Create exceptional guest experiences and manage guest feedback.
• Maintain cleanliness and organization of the facility.
• Assist with scheduling and front desk operations.

Skills

Communication skills

Customer service

Teamwork

Ability to work under pressure

Flexibility for evening/weekend shifts

Tools

Google Suite

Job description

About TOCA Soccer

At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.

What makes a TOCA Teammate? We value an individual that seeks to...

• Play Hard
• Care Deeply
• Grow Together
• Strive for Excellence
• Create Awesome Experiences

Job Highlights

• Job Title: Guest Experience Associate
• Location: Nashville, TN
• Report To: General Manager
• Hours Required: Candidates must be able to work evenings and weekends

Position Overview

You’re the face of TOCA — the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you’re all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass.

What You’ll Be Doing

1. Guest Experience Hero (60%)
   • Greet like a champ, answer like a pro, and make every guest feel like an MVP
   • Handle questions, feedback, and concerns with good vibes and care
   • Jump in to fix issues quickly or tag in a teammate
   • Work together to keep things flowing and guests happy
   • Work in concessions (as needed)
2. Operations Guru (30%)
   • Keep the space clean, stocked, and ready for action
   • Help with scheduling, check-ins, sign-ups, and events
   • Own the front desk like it's your stage
3. Admin But Make It Snappy (5%)
   • Waivers, payments, reports = no big deal for you
4. Training + Growth (5%)
   • Learn the TOCA way and level up your game
   • Gain development to keep your career going with TOCA
5. TOCA Culture (100%):
   • Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud.
   • Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center.

You’ll Crush This Role If You:

• Love people and good vibes
• Have top-tier communication skills
• Can stay cool under pressure
• Know your way around Google Suite & scheduling tools (on-site training)
• Are down for evening/weekend shifts (that’s our peak time!)
• Can lift 30+ lbs and move with energy

#twentry