Guest Experience Associate

Colonial Group; City of Rochester (NY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Employee Assistance Program

Get Paid Early

Tuition Discount through Partnership

Parental Leave

Meal Plan & employee Discounts

Job summary

SSA Group, LLC is seeking a Guest Experience Associate to welcome guests at our cultural partner venues and assist with admissions, memberships, and retail encounters. You will drive ticket packages, support daily operations, and strive to deliver a memorable guest experience in a fast-paced environment.

The ideal candidate is guest-service oriented, goal-driven, comfortable with sales, and able to maintain a clean, safe workspace.

Qualifications

• Customer-service oriented and guest-focused.
• Goal-oriented and flexible to meet operation needs.
• Comfortable in a sales role and meeting daily goals.
• Experience with cash handling is a plus.

Responsibilities

• Perform SSA EXTRA Guest Service steps to ensure a memorable guest experience.
• Handle admissions and membership windows on a day-to-day basis.
• Promote ticket packages and memberships to drive growth.
• Maintain cash-handling procedures and reconcile accurately.
• Maintain a clean, safe, and organized work environment.
• Uphold company policies and procedures.

Skills

Customer service

Sales oriented

Team player

Flexible

Attention to detail

Job description

Guest Experience Associate

Who are we:

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family's sense of love anddedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.

Position Title: Guest Experience Associate

Reports to: Guest Services Manager and Assistant Guest Services Manager.

Responsibilities

• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Day-to-day functions of admissions and membership windows.
• Drive ticket packages and membership growth through daily goals.
• Maintain compliance with cash-handling procedures.
• Perform their duties to the best of their abilities and promote an overall best guest experience.
• Perform other tasks deemed necessary.
• Maintain a clean, safe, and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.

Requirements

• Goal-oriented and flexible to meet the needs of the operation. Demonstrates desire to help the team succeed.
• Driven by cultural attractions and the environment they support.
• People-person that is guest service oriented.
• Comfortable in a sales role, meeting goals and supporting a driven & informed experience.
• Individual who brings excitement and opportunity to engage with the team and guests.
• Cashier and cash handling experience a plus.
• Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements.

IDEA + Belonging

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary
• Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back

Previous Experience

• None Required

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Compensation and Benefits

• Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education
• Employee Assistance Program
• Get Paid Early
• Tuition Discount through Partnership College
• Parental Leave
• Meal Plan & employee Discounts

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.