Retail - Associate

Colonial Group; Columbus (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee Assistance Program

Get Paid Early

Tuition Discount through Partnership

Parental Leave

Meal Plan & employee Discounts

Job summary

SSA Group in Columbus, OH is seeking an Retail Associate to assist guests, merchandise products, and maintain a clean and efficient retail area. You will handle basic POS tasks, help guests, and support sustainability and community initiatives.

Responsibilities include cash handling, stock management, and promoting sales through promotional items and suggestive selling. This role requires flexibility to work varied hours including nights, weekends, and holidays.

Qualifications

• Strong interpersonal and communication skills.
• Thrive in a team environment while having the ability to work independently and demonstrated flexibility in a fast-paced environment.
• Demonstrated ability to understand and implement written and verbal instructions.
• Computer knowledge and skill level basic POS systems, and excel.
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Responsibilities

• Fulfill guest’s needs quickly and efficiently.
• Inform retail leadership in a timely manner when item quantities are low or special request. Working with warehouse team to pull & fill items as necessary.
• Relay relevant comments received from customers directly to supervisor.
• Maintain a clean, safe and organized work environment.
• Uphold company policies and procedures.
• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Check and stock supplies in counter area, floor display, floor stands and cabinets neatly, accurately, and in a timely fashion.
• Clean tables, chairs, equipment as needed.
• Keep counter and floor in work or service area clean and free of debris.
• Maintain balanced cash drawer as assigned.
• Perform other related duties, tasks, and responsibilities as assigned from time to time.
• Merchandise product to maximize sales.
• Increase sales by promotional items or suggestive selling.
• Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
• Perform other tasks as deemed necessary.

Skills

Interpersonal skills

Team player

Instruction following

POS systems

Excel

Physical stamina

Flexible hours

Tools

POS systems

Excel

Job description

Retail Associate

Who are we:

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love anddedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve,deserve it.

Position Title: Retail Associate

Reports to: Retail Supervisor(s), Assistant Retail Operations Manager, and Retail Operations Manager

Responsibilities

• Fulfill guest’s needs quickly and efficiently.

• Inform retail leadership in a timely manner when item quantities are low or special request. Working with warehouse team to pull & fill items as necessary.

• Relay relevant comments received from customers directly to supervisor.

• Maintain a clean, safe and organized work environment.

• Uphold company policies and procedures.

• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.

• Check and stock supplies in counter area, floor display, floor stands and cabinets neatly, accurately, and in a timely fashion.

• Clean tables, chairs, equipment as needed.

• Keep counter and floor in work or service area clean and free of debris.

• Maintain balanced cash drawer as assigned.

• Perform other related duties, tasks, and responsibilities as assigned from time to time.

• Merchandise product to maximize sales.

• Increase sales by promotional items or suggestive selling.

• Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.

• Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.

• Perform other tasks as deemed necessary.

Job Requirements

• Strong interpersonal and communication skills.

• Thrive in a team environment while having the ability to work independently and demonstrated flexibility in a fast-paced environment.

• Demonstrated ability to understand and implement written and verbal instructions.

• Computer knowledge and skill level basic POS systems, and excel.

• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.

• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

IDEA + Belonging

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units

• Focuses on removing barriers and empowering growth and opportunity for team members at all levels

• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary

• Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back

Previous Experience

• None required.

• All education backgrounds eligible.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The Company reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

Compensation and Benefits

• Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education

• Employee Assistance Program

• Get Paid Early

• Tuition Discount through Partnership College

• Parental Leave

• Meal Plan & employee Discounts

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.