Retail - Lead

Colonial Group; Honolulu (HI); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Employee Assistance Program

Get Paid Early

Tuition Discount through Partnership

Parental Leave

Meal Plan & employee Discounts

Job summary

SSA Group is hiring a Retail Lead to oversee store teams and drive sales at partner attractions in Hawaii. You will work with supervisors to motivate staff, manage floor operations, and ensure guest satisfaction while adhering to company policies and state/federal labor laws.

The role emphasizes customer service, merchandising, and teamwork. Ideal candidates have 2–3 years in retail, strong communication, and leadership abilities; familiarity with POS systems is a plus.

Qualifications

• Two to three years of retail experience is a plus.
• Strong interpersonal and communication skills for interactions with management, staff and guests.
• Proven leadership skills and ability to develop and coach teams.

Responsibilities

• Assist supervisors in leading and motivating staff to exceed customer and client expectations.
• Oversee daily floor operations and ensure compliance with labor laws.
• Merchandise products to maximize sales and resolve guest issues promptly.

Skills

Leadership

Retail experience

POS knowledge

Customer service

Staff development

Tools

POS system

Job description

Retail Lead

Who are we:

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family's sense of love anddedication. We don't just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve,deserve it.

Position Title: Retail Lead

Reports to: Retail Supervisor(s), Assistant Retail Operations Manager(s) and Retail Operations Manager(s)

Responsibilities

• Assist supervisors in leading and motivating staff to exceed expectations of the customer and our client.
• Ensure your locations' team is set with the operation in mind: integrate new team members, supervise assigned personnel, develop, and coach.
• Remain knowledgeable of and manage in accordance with applicable local, state and federal laws.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Perform the steps of EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Support store leadership in all inventory control programs.
• Ensure all cash handling procedures are in effect at all times.
• Daily oversight of floor team.
• Promote positive attitude among teammates and guests.
• Merchandise product to maximize sales.
• Fulfill guest's needs quickly and efficiently.
• Oversee cleanliness of shop and displays.
• Resolve guest complaints and/or refunds.
• Manage employee breaks and hours in accordance with State and Federal Labor laws.
• Achieve sales goals and other metrics.
• Along with supervisors, create and implement daily check-ins, goals, and performance notes with staff.
• Supports unit in being an example for company & client guidelines regarding Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
• Perform other tasks as deemed necessary.

IDEA + Belonging

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.

Job Requirements

• Strong Interpersonal and communication skills, including the ability to articulate to Retail Management, team and guests.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• General problem solving/decision making skills combined with the ability to be organized.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• POS knowledge.
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Previous Experience

• Two to three years of retail experience a plus.
• All education backgrounds eligible.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Compensation and Benefits

• Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education
• Employee Assistance Program
• Get Paid Early
• Tuition Discount through Partnership College
• Parental Leave
• Meal Plan & employee Discounts

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.