Food Service - Supervisor

Colonial Group; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Meal plan

Employee discounts

Get paid early

Tuition discount

Parental leave

Job summary

SSA Group is seeking a Food Service Supervisor to oversee daily food service operations at partner locations. You will ensure guest experiences, manage stocking and staffing, and maintain safety and quality across your zone.

Ideal candidates will demonstrate strong leadership, communication, and the ability to coach staff while addressing guest feedback in a fast-paced environment.

Qualifications

• Proven leadership and team-building abilities.
• Excellent interpersonal and communication skills.
• Strong problem-solving and organizational skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Ensure guest and client experiences with SSA EXTRA service.
• Maintain stock, prep and staffing for daily operations.
• Supervise zones to meet service, safety and quality standards.
• Delegate tasks, coach staff, and address guest feedback.
• Monitor sanitation, food safety and product rotation.

Skills

Leadership

Communication

Problem solving

Multi-tasking

Team management

Job description

Food Service Supervisor

Who are we

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love anddedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve,deserve it.

Position Title:

Food Service Supervisor

Reports to:

Food Service Operations Manager(s)

Responsibilities

• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Ensure location, or zone, is adequately stocked, prepped and staffed for daily operation, working with direct reports to fill as necessary.
• Oversees direct location, or zone, operational duties ensuring quick service, food service, safety and quality, availability, merchandising and guest service standards are all met and excelled.
• Supports build of daily prep and items lists, delegating to employees as necessary.
• Actively helps to support operation and fill holes as necessary to ensure smooth service.
• Assigns associates to duties, coaching through projects daily tasks and guest interaction.
• Actively and efficiently responds to guest feedback.
• Familiar withintermediatefood and beverage knowledge, includingbut not limited toserve-safe food temperatures, FIFO product rotation,safe food handling,food storage and labeling,safe alcohol service,sanitation and overallareacleanliness.
• Maintains generalorganizationalupkeep of each outlet’s storage areas/back dock spaces within designated zone.
• Responsible for daily check-ins with outlets, ensuring that information given to them via preshift meetings each morning is being communicated to team members across their zone.
• Ability to limit and control wastethroughmaintaining proper prep levels and daily tracking of waste through provided waste logs.
• Maintains consistency with all productand serves productbased on thestandards set by the operations and culinary team.
• Ability tocreateand communicate a plan for the next dayregardingstaffing, prep, and to-do lists with direct reports.
• Implements proper merchandising of productas set by the Operations team.
• Monitors and controls production of all product in your zone (including but not limited to popcorn, kettle corn, cotton candy, mustard cups, bottled beverages and other carts items) as specific to your assigned zone.
• Supports oversight of personnel duties, including but not limited to:
  • Training new employees and issuing performance reviews.
  • Actively coaching the employee on performance with oversight from operations manager.
  • Oversees break and rest break management for employees.
  • Inspects equipment and performs routine maintenance and cleaning as necessary.
  • Assists team to ensure all tasks are completed in a timely manner through helping complete daily tasks as necessary.
• Remains knowledgeable of and supervises in accordance with all applicable local, state and federal laws.
• Perform other tasks as deemed necessary.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.

Job Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our General Manager and personnel.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships with other branch managers.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates multi-tasking, detail, analytical, planning and leadership skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Ideal candidate is a team player, personable, professional, upbeat and energetic, takes initiative, uses tact and diplomacy.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

IDEA + Belonging

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.

Previous Experience

• 1-2 years quick service management and/or operations supervisory experience preferred.
• All education backgrounds eligible.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Compensation and Benefits

• Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education
• Employee Assistance Program
• Get Paid Early
• Tuition Discount through Partnership College
• Parental Leave
• Meal Plan & employee Discounts

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.