Catering - Supervisor

Colonial Group; Milwaukee (WI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Meal Plan & employee Discounts

Employee Assistance Program

Get Paid Early

Tuition Discount through Partnership

Parental Leave

Job summary

SSA Group is seeking a Catering Supervisor to lead event operations, ensuring top-quality service and seamless execution from setup to breakdown.

You will work with the Catering Manager(s) to supervise staff, manage guest needs, and uphold company policies while maintaining safety and customer satisfaction at all times.

Qualifications

• Strong interpersonal and communication skills for client and HQ coordination.
• Proven leadership with team-building and development.
• Excellent problem-solving and decision-making abilities.
• Experience in financial management, merchandising, analytics and planning.
• Able to stay flexible in a fast-paced environment.
• Proficient with basic office software.

Responsibilities

• Perform SSA EXTRA Guest Service steps to ensure memorable guest experiences.
• Oversee quality, product levels and inventory for events.
• Document and discipline staff per policies; promote performance improvements.
• Fulfill guests' needs quickly and resolve complaints effectively.
• Oversee setup, execution, breakdown, and cleanup of catered events.
• Execute back-of-house and front-of-house duties for productivity.

Skills

Interpersonal communication

Leadership

Problem solving

Financial management

Merchandising

Analytical skills

Planning

Flexibility

Office computer skills

Equipment operation

Stamina / physical endurance

Education

All education backgrounds eligible

Job description

Catering Supervisor

Who are we:

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love anddedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.

Position Title: Catering Supervisor

Reports to: Catering Manager(s)

Responsibilities

• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.

• Oversee quality, product levels and inventory of product.

• Progressively document and discipline employees to promote better work performances compliant to the company policies and procedures.

• Fulfill guest’s needs quickly and efficiently as well as resolve complaints effectively.

• Oversee proper setup, execution, breakdown, and cleanup of each catered event.

• Execute back of the house, front of the house and side work duties for overall productivity of banquet events.

• Successfully interpret and execute BEOs to the high standards of the organization.

• Possess expert-level knowledge of menus, food presentation, and food service techniques.

• Perform strenuous manual labor as required (equipment storage, event setup, tear down of tables and chairs).

• Work with the catering management team to supervise and train staff for all departments.

• Manage rental orders, buffet cards, and diagrams for each event when applicable.

• Able to explain and elaborate on event successes or failures.

• Solve problems during events and implement creative solutions.

• Maintain a friendly and approachable attitude towards the client, guests, and staff.

• Communicate clearly and openly with all staff members for overall success.

• Display a sense of urgency at all times.

• Uphold a professional appearance and mannerism.

• Adhere to all company policies and procedures.

• Follow health and safety practices at all times.

• Maintain a clean, safe, and organized work environment.

• Perform other tasks as deemed necessary.

• Maintain a clean, safe and organized work environment.

• Uphold and demonstrate a complete understanding of company policies and procedures.

Job Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.

• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.

• Exceptional problem solving/decision making skills combined with the ability to be organized.

• Demonstrates financial management, merchandising, analytical, planning and leadership skills.

• Demonstrates the ability to remain flexible in a fast-paced environment.

• Computer knowledge and skill level for basic office functions.

• Operate all equipment necessary to perform job duties.

• Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.

• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

IDEA + Belonging

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.

• Focuses on removing barriers and empowering growth and opportunity for team members at all levels.

• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.

• Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.

• All education backgrounds eligible.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Compensation and Benefits

• Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education

• Employee Assistance Program

• Get Paid Early

• Tuition Discount through Partnership College

• Parental Leave

• Meal Plan & employee Discounts

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.