Guest Experience Assistant Manager

dashin; Prince Frederick (MD); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Volunteer days off

Paid parental leave

Medical insurance

Dental insurance

Vision insurance

Life insurance

Tuition reimbursement

Training programs

Employee discounts

Flexible schedules

Job summary

Dash In in Maryland is seeking a Retail Assistant Manager to support the Store Manager, lead a food service team, oversee prep, inventory, and safety, and drive guest satisfaction and sales growth.

The role requires 3+ years in food service or retail, 2+ years in leadership, and flexibility to work days, nights, and weekends. ServSafe certification is preferred.

Qualifications

• 3+ years in food service, retail, or customer service
• 2+ years in a leadership role
• Flexibility to work various shifts (days, nights, weekends, overnights)
• Strong problem-solving, organizational, and communication skills
• ServSafe certification preferred

Responsibilities

• Lead and develop the food service team.
• Manage food orders and inventory; minimize waste.
• Oversee food prep and safety compliance.
• Ensure high guest satisfaction with quality service.
• Support audits and health inspections.
• Step in as acting Store Manager when needed.

Skills

Team Leadership

Customer Service

Problem-Solving

Communication Skills

Organizational Skills

Tools

ServSafe Certification

Job description

Job Overview:

As the Retail Assistant Manager, you’ll play a key role in ensuring the smooth operation of our food service department. You’ll support the Store Manager in leading a team, overseeing food preparation, managing inventory, and ensuring compliance with safety and quality standards. You’ll contribute to sales growth, guest satisfaction, and overall operational success.

Key Responsibilities:

• Team Leadership:Recruit, train, and develop a high-performing food service team.
• Inventory & Operations:Manage food orders, maintain inventory levels, minimize waste, and ensure operational excellence.
• Food Safety & Quality:Oversee food prep and compliance with safety protocols (ServSafe preferred).
• Guest Engagement:Ensure high levels of guest satisfaction with exceptional food quality and service.
• Audit & Inspections:Meet or exceed performance standards in third-party audits and health inspections.
• Acting Manager:Step in as acting Store Manager when needed.

Requirements:

• 3+ years of experience in food service, retail, or customer service roles.
• 2+ years in a leadership role.
• Flexibility to work various shifts (days, nights, weekends, overnights).
• Strong problem-solving, organizational, and communication skills.
• ServSafe certification preferred.

About Dash In:

Dash In, part of the Wills Group, operates over 60 locations across Maryland, Virginia, and Delaware. We’re not your average convenience store — Dash In blends high-quality food service, retail convenience, and fuel in a 24/7 environment, all while focusing on creating an exceptional guest experience. As a Great Place to Work Certified company, Dash In is committed to building a people-first culture, prioritizing growth and career development for every employee. With a long history of innovation and community engagement, we strive to lead the way in the convenience industry.

Why You Should Join Dash In:

• 401(k) Plan:Up to 7% company match to help you plan for your future.
• Paid Time Off:3 weeks vacation, 6 sick days, 4 personal days, 8 holidays each year.
• Community Service:2 paid days off for volunteering in local initiatives.
• Paid Parental Leave,Pet Insurance, andLife Insurance.
• Medical, Dental, and Vision Insurancewith HSA options.
• Tuition Reimbursement: 100% for continued education and growth.
• Training and Development Programs: Access to management development programs.
• Employee Discounts: Enjoy food discounts, free beverages, and discounted car washes.
• Flexible Schedulesto fit your lifestyle.
• Supportive Culture: Join a dynamic, inclusive team with a focus on collaboration, innovation, and fun.

Dash In is an equal opportunity employer. We do not discriminate based on age, race, religion, color, disability, sex, sexual orientation, or national origin. #SOMD