Guest Experience Assistant - Flexible Hours, Museum Perks

Marbles Kids Museum; Raleigh (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Parking and commuter benefits

Great Marbles Perks & Discounts

Fitness Benefits

Job summary

Marbles Kids Museum in Raleigh, NC seeks a friendly Customer Support Assistant to welcome guests, respond to inquiries by phone and email, and assist with ticket exchanges and scheduling. This role supports the Customer Support Team with a detail-focused, service-driven approach.

Ideal candidates have 1–2 years in customer service, a high school diploma, and strong written and verbal communication. Proficiency with CRM systems and basic computer skills are expected; flexible 16–20 hour weekly

Qualifications

• 1–2 years in a customer service role.
• High school diploma or equivalent preferred.
• Excellent written and verbal communication; detail-oriented.

Responsibilities

• Respond to customer inquiries via telephone and email.
• Process ticket exchanges and scheduling changes.
• Support operations of the Customer Support Team.
• Assist with projects like signage, camp materials, and group accounts.
• Perform other duties as assigned by the supervisor.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Organization

Education

High school diploma

Tools

CRM systems

Microsoft Office

Job description

Marbles Kids Museum in Raleigh, NC seeks a friendly Customer Support Assistant to welcome guests, respond to inquiries by phone and email, and assist with ticket exchanges and scheduling. This role supports the Customer Support Team with a detail-focused, service-driven approach.

Ideal candidates have 1–2 years in customer service, a high school diploma, and strong written and verbal communication. Proficiency with CRM systems and basic computer skills are expected; flexible 16–20 hour weekly