Family Experience Host: Guest Engagement & Play

Marbles Kids Museum; Raleigh (NC); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Parking and commuter benefits

Great Marbles Perks & Discounts

Fitness Benefits

Job summary

Marbles Kids Museum in Raleigh, NC seeks a Guest Engagement Host to welcome guests, activate exhibits, and support family programs. You will manage admissions, assist with group visits and birthday parties, and contribute to a safe, engaging environment for children and families.

Ideal candidates have customer service experience with families, enjoy interactive play, and can handle cash transactions. The role requires flexibility and strong communication in a fast-paced museum setting.

Qualifications

• At least 1 year of customer service experience, preferably with families and young children.
• Ability to initiate interactions and play with families and children.
• Comfort with cash handling and POS system is a plus.
• Experience in a children’s museum or similar setting is a plus.
• Excellent verbal and written communication skills.

Responsibilities

• Provide exceptional customer service by greeting guests and answering questions.
• Engage with guests at exhibits to support play and learning.
• Address unsafe or disruptive behavior using de-escalation techniques.
• Assist with admissions at the welcome desk and process payments.
• Help with opening/closing duties and program setup.

Skills

Customer service

Interacting with families

Guest engagement

Cash handling

Flexibility

Tools

POS system

Cash handling

Job description

Marbles Kids Museum in Raleigh, NC seeks a Guest Engagement Host to welcome guests, activate exhibits, and support family programs. You will manage admissions, assist with group visits and birthday parties, and contribute to a safe, engaging environment for children and families.

Ideal candidates have customer service experience with families, enjoy interactive play, and can handle cash transactions. The role requires flexibility and strong communication in a fast-paced museum setting.