Guest Experience Assistance Manager

Wills Group; Clinton (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) match

Paid Time Off

Volunteer days

Parental leave

Health insurance

Job summary

Dash In, part of the Wills Group, seeks a Guest Experience Assistant Manager to lead the food service team and support the Store Manager in operations, safety, inventory, and guest satisfaction. The role emphasizes strong leadership, communication, and a commitment to quality in a fast-paced retail environment.

You will oversee team development, food safety compliance, and performance in audits while contributing to sales growth and a superior guest experience across Dash In locations.

Qualifications

• 3+ years in food service, retail, or customer service roles.
• 2+ years in a leadership role.
• Flexibility to work various shifts (days, nights, weekends, overnights).
• Strong problem-solving, organizational, and communication skills.

Responsibilities

• Team Leadership: Recruit, train, and develop a high-performing food service team.
• Inventory & Operations: Manage food orders, maintain inventory levels, minimize waste, and ensure operational excellence.
• Food Safety & Quality: Oversee food prep and compliance with safety protocols (ServSafe preferred).
• Guest Engagement: Ensure high levels of guest satisfaction with exceptional food quality and service.
• Audit & Inspections: Meet or exceed performance standards in third-party audits and health inspections.
• Acting Manager: Step in as acting Store Manager when needed.

Education

ServSafe certification

Job description

Join Dash In as a Guest Experience Assistant Manager!

Job Overview:

As the Retail Assistant Manager, you’ll play a key role in ensuring the smooth operation of our food service department. You’ll support the Store Manager in leading a team, overseeing food preparation, managing inventory, and ensuring compliance with safety and quality standards. You’ll contribute to sales growth, guest satisfaction, and overall operational success.

Key Responsibilities:

• Team Leadership: Recruit, train, and develop a high-performing food service team.
• Inventory & Operations: Manage food orders, maintain inventory levels, minimize waste, and ensure operational excellence.
• Food Safety & Quality: Oversee food prep and compliance with safety protocols (ServSafe preferred).
• Guest Engagement: Ensure high levels of guest satisfaction with exceptional food quality and service.
• Audit & Inspections: Meet or exceed performance standards in third-party audits and health inspections.
• Acting Manager: Step in as acting Store Manager when needed.

Requirements:

• 3+ years of experience in food service, retail, or customer service roles.
• 2+ years in a leadership role.
• Flexibility to work various shifts (days, nights, weekends, overnights).
• Strong problem-solving, organizational, and communication skills.
• ServSafe certification preferred.

About Dash In:

Dash In, part of the Wills Group, operates over 60 locations across Maryland, Virginia, and Delaware. We’re not your average convenience store — Dash In blends high-quality food service, retail convenience, and fuel in a 24/7 environment, all while focusing on creating an exceptional guest experience. As a Great Place to Work™ Certified company, Dash In is committed to building a people-first culture, prioritizing growth and career development for every employee. With a long history of innovation and community engagement, we strive to lead the way in the convenience industry.

Why You Should Join Dash In:

• 401(k) Plan: Up to 7% company match to help you plan for your future.
• Paid Time Off: 3 weeks vacation, 6 sick days, 4 personal days, 8 holidays each year.
• Community Service: 2 paid days off for volunteering in local initiatives.
• Paid Parental Leave, Pet Insurance, and Life Insurance.
• Medical, Dental, and Vision Insurance with HSA options.
• Tuition Reimbursement: 100% for continued education and growth.
• Training and Development Programs: Access to management development programs.
• Employee Discounts: Enjoy food discounts, free beverages, and discounted car washes.
• Flexible Schedules to fit your lifestyle.
• Supportive Culture: Join a dynamic, inclusive team with a focus on collaboration, innovation, and fun.

#DASHSOMD

Dash In is an equal opportunity employer. We do not discriminate based on age, race, religion, color, disability, sex, sexual orientation, or national origin.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.