Guest Experience Architect for Early-Stage Hospitality Ops

Naya Homes; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Naya Homes is building a tech-enabled property management and hospitality platform to maximize homeowners' returns through short-term rentals while easing operations. As a Happiness Agent, you will be among our first hires, shaping operations, culture, and guest experiences across Mexico and Latam, with room to grow as we scale.

You'll own guest satisfaction across a portfolio of homes, coordinate with cleaning, maintenance and furnishing teams, and contribute to onboarding and listing new units

Qualifications

• 1+ years of experience in hospitality, tech, or other operational roles within startups or bachelor degree in hospitality either finished or in currently studying
• You feel at working independently and being scrappy - you get things done with limited guidance and resources
• You fundamentally love hosting, hospitality, and genuinely enjoy seeing guests experience magic
• You are very comfortable with data, tracking KPIs, and relentlessly optimizing processes.
• Have worked and thrived in a fast-paced environment at an early stage company (preferred, not required)
• Excel at working cross-functionally and being a collaborative team player
• Excellent communicator
• Inspired by and passionate about the mission
• English speaker

Responsibilities

• Manage key KPIs on customer satisfaction and operational efficiency for your portfolio
• Coordinate with the operations team on cleaning, maintenance, and furnishing to guarantee the best experience
• In the early days, be in charge of onboarding, furnishing, and listing new units
• Develop best practices playbook from experience and learnings to help set up training for future happiness agents hires across local and international markets
• Develop new market deployment playbooks and operational processes that adapt for the market and transverse markets

Skills

Hospitality experience

Startup experience

Data-driven

KPI tracking

Cross-functional collaboration

Education

Bachelor degree in Hospitality

Tools

Excel

Job description

Naya Homes is building a tech-enabled property management and hospitality platform to maximize homeowners' returns through short-term rentals while easing operations. As a Happiness Agent, you will be among our first hires, shaping operations, culture, and guest experiences across Mexico and Latam, with room to grow as we scale.

You'll own guest satisfaction across a portfolio of homes, coordinate with cleaning, maintenance and furnishing teams, and contribute to onboarding and listing new units