Guest Experience Ambassador - Soldier Field

asmglobal; Chicago (IL); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Accrued Paid leave and Sick Time

401(K) investment plan

Job summary

Legends Global is seeking a Guest Experience Ambassador to create a welcoming environment at Soldier Field during Chicago Bears, Chicago Fire FC, concerts, and other events.

The role requires a friendly demeanor, exceptional customer service, and the ability to answer questions about facility layout, services, and policies.

Qualifications

• Must be available to work a flexible schedule including weekends, holidays, and evenings.
• Must be comfortable in large crowds with loud environments.
• Able to work indoors and outdoors in all weather conditions.

Responsibilities

• Greet guests upon arrival and make them feel welcome.
• Gather and maintain equipment for events.
• Familiarize yourself with Soldier Field layout and history.
• Provide information about Soldier Field, transportation, ADA, concessions, restrooms, seating, and more.
• Maintain a positive, friendly demeanor at all times.
• Assist guests with needs during high-traffic events.
• Stay informed about Soldier Field programs and events to assist guests.
• Communicate with supervisors using briefing reports during events.
• Observe guest behavior and anticipate needs.
• Direct guests and relay messages when needed to best assist.

Skills

Customer service

Communication

Team collaboration

Venue layout memory

Endurance

Mobility

Job description

POSITION: Guest Experience Ambassador

REPORTS TO: Guest Experience Manager

FLSA STATUS: Part-Time/Non-Exempt

Summary

Our Guest Experience Ambassador(s) will be responsible for creating a friendly, welcoming environment while consistently providing exceptional services to all guests while supporting Chicago Bears, Chicago Fire FC, concerts, and other responsibilities that will enhance the guest experience

Essential Duties and Responsibilities

• Greet guests upon arrival and make them feel welcome

• Gather and maintain the requisite equipment for each event

• Familiarize yourself with the layout and history of Soldier Field

• Help guests by providing general information about Soldier Field, transportation, ADA, concessions, restrooms, seating areas, and more

• Maintain a positive, friendly demeanor at all times

• Inform guests with Soldier Field etiquette, policies, and proceduresonly during major events

• Assist with guests needs and questions during high level of visitation times

• Maintain knowledge about Soldier Field programs and events to better serve the guests

• Relay information when neededto supervisor throughout events

• Utilize briefing reports to endure proper communication with guests and supervisor

• Observe guests and anticipate guest needs during events

• Assist directing guests, answering questions, and relaying messages to supervisor when you do not know how to best assist the guest

• Complete other projects and responsibilities as assigned by the supervisor

Qualifications

• Must be available to work a flexible schedule that includes weekends, holidays, and evenings

• Must be comfortable in large crowds – noise levels in the work environment are frequently loud

• Must be able to work both indoors and outdoors; may be exposed to all weather conditions, including extreme cold and heat

Skills and Abilities

• Exceptional customer service and communication skills

• Strong ability to collaborate with other stadium teams throughout the venue

• Ability to memorize the layout of Soldier Field (seating sections, restrooms, gates. Codes, etc.)

• Ability to remain in your position for an entire shift

• Ability to maneuver throughout the facility

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Hourly Rate

Hourly Rate: $18.00

Benefits

• Accrued Paid leave and Sick Time

• 401(K) investment plan; qualifications are required to be met

Legends Global is an Equal Opportunity / Affiantive Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.