Guest Experience Ambassador - Soldier Field

ComEd Rec Center; Chicago (IL); On-site; USD 20,457 - 29,136; Part time

Benefits offered by this job

Accrued paid leave

Sick time

401(K) investment plan

Job summary

ComEd Rec Center is seeking a part-time Guest Experience Ambassador at Soldier Field, responsible for creating a welcoming environment for guests at various events, including Chicago Bears and Chicago Fire FC games.

Key responsibilities include greeting guests, providing information, and ensuring a positive experience. Candidates need strong customer service and communication skills. The role has flexible scheduling and offers an hourly rate of $18.

Qualifications

• Must be available to work a flexible schedule including weekends, holidays, and evenings.
• Comfortable in large crowds with frequently loud noise levels.
• Ability to memorize the layout of Soldier Field.

Responsibilities

• Greet guests upon arrival and make them feel welcome.
• Maintain a positive, friendly demeanor at all times.
• Assist guests with questions during high visitation times.

Skills

Exceptional customer service

Communication skills

Collaboration

Ability to navigate large crowds

Job description

## Guest Experience Ambassador - Soldier FieldApplylocations: Chicago, ILtime type: Part timeposted on: Posted 2 Days Agojob requisition id: R100122936**POSITION:** **Guest Experience Ambassador****REPORTS TO:** **Guest Experience Manager****FLSA STATUS:****Part-Time/Non-Exempt****Summary**Our Guest Experience Ambassador(s) will be responsible for creating a friendly, welcoming environment while consistently providing exceptional services to all guests while supporting Chicago Bears, Chicago Fire FC, concerts, and other responsibilities that will enhance the guest experience**Essential Duties and Responsibilities*** Greet guests upon arrival and make them feel welcome* Gather and maintain the requisite equipment for each event* Familiarize yourself with the layout and history of Soldier Field* Help guests by providing general information about Soldier Field, transportation, ADA, concessions, restrooms, seating areas, and more* Maintain a positive, friendly demeanor at all times* Inform guests with Soldier Field etiquette, policies, and procedures only during major events* Assist with guests needs and questions during high level of visitation times* Maintain knowledge about Soldier Field programs and events to better serve the guests* Relay information when needed to supervisor throughout events* Utilize briefing reports to endure proper communication with guests and supervisor* Observe guests and anticipate guest needs during events* Assist directing guests, answering questions, and relaying messages to supervisor when you do not know how to best assist the guest* Complete other projects and responsibilities as assigned by the supervisor**Qualifications*** Must be available to work a flexible schedule that includes weekends, holidays, and evenings* Must be comfortable in large crowds – noise levels in the work environment are frequently loud* Must be able to work both indoors and outdoors; may be exposed to all weather conditions, including extreme cold and heat**Skills and Abilities*** Exceptional customer service and communication skills* Strong ability to collaborate with other stadium teams throughout the venue* Ability to memorize the layout of Soldier Field (seating sections, restrooms, gates. Codes, etc.)* Ability to remain in your position for an entire shift* Ability to maneuver throughout the facility**NOTE:** The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.**Hourly Rate**: $18.00**Benefits:*** Accrued Paid leave and Sick Time* 401(K) investment plan; qualifications are required to be met**TO APPLY**Please submit a resume detailing relevant experience.**Recruiting Manager:**Maggie Szot1410 S. Museum Campus DriveChicago, IL [e-mail] | [phone]**Legends Global is an Equal Opportunity / Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.**