Guest Experience Ambassador — Luxury Retail Educator

Lululemon Athletica; Madison (WI); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development course offerings

Mentorship programs

Job summary

lululemon in Madison, WI is seeking an Educator to deliver world-class guest service and authentic product education. You will engage with guests, share knowledge about performance apparel, and connect with the store's community and culture.

The Educator role emphasizes delivering exceptional guest experiences, collaborating with team members, and contributing to a luxury store environment with an emphasis on inclusivity and personal accountability.

Qualifications

• Inclusion and diversity are core to our culture and guest experience.
• Integrity and honesty guide daily interactions with guests and teammates.
• Commitment to exceptional guest experience and personal accountability is expected.

Responsibilities

• Interact with guests to ensure a great guest experience while valuing guests' time.
• Assess guests' needs to provide customized purchase and return solutions and support.
• Provide technical product education by articulating product value and benefits.
• Facilitate seamless end-to-end guest transactions and omnichannel programs (BOPIS, phone sales, ship from store).
• Move dynamically on the floor to engage with guests and store needs.
• Receive guest feedback and partner with leadership to "make it right".

Skills

Inclusion & Diversity

Integrity/Honesty

Guest Experience

Personal Responsibility

Self-Awareness

Collaboration & Teamwork

Enthusiasm

Education

High school diploma / GED or equivalent

Job description

lululemon in Madison, WI is seeking an Educator to deliver world-class guest service and authentic product education. You will engage with guests, share knowledge about performance apparel, and connect with the store's community and culture.

The Educator role emphasizes delivering exceptional guest experiences, collaborating with team members, and contributing to a luxury store environment with an emphasis on inclusivity and personal accountability.