Guest Experience Ambassador - Front Desk Pro

East West Hospitality; Avon (CO); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

PTO

401(K) Plan with employer match

Career Development Trainings

Discounted Gym Memberships

Discounts at Eye Pieces

Corporate Discounts through PerkSpot

Sabbatical Program

$500 Referral Program

Onsite Parking

Job summary

East West Hospitality seeks Front Desk Ambassadors for Frontgate in Avon, CO. This on-site role welcomes guests, manages check-ins and reservations, and delivers professional service to ensure memorable stays.

You will coordinate with housekeeping and maintenance, handle mail and light administrative tasks, and help keep the front desk area organized and welcoming. The position offers year-round full-time hours, onsite parking, and a comprehensive benefits package.

Qualifications

• Warm, professional guest reception and check-in/check-out handling.
• Promptly address guest needs and strive to exceed expectations.
• Collaborate with housekeeping and maintenance for smooth operations.
• Assist with mail, data entry and basic administrative tasks.
• Maintain a clean, organized front desk area for a safe environment.

Responsibilities

• Provide a warm, professional welcome to guests, handling check-ins, check-outs, and reservations efficiently and with care
• Deliver exceptional customer service by addressing guest needs and concerns promptly, striving to exceed expectations
• Collaborate with housekeeping and maintenance teams to ensure smooth communication and timely support for guest and owner requests
• Manage incoming and outgoing mail and packages, and assist with administrative tasks including filing, data entry, and record-keeping
• Maintain a clean, organized front desk area to support a safe and well-maintained property environment

Skills

Hospitality

Customer service

Communication

Multitasking

Property management systems

Tools

Property management system

Phone system

Job description

East West Hospitality seeks Front Desk Ambassadors for Frontgate in Avon, CO. This on-site role welcomes guests, manages check-ins and reservations, and delivers professional service to ensure memorable stays.

You will coordinate with housekeeping and maintenance, handle mail and light administrative tasks, and help keep the front desk area organized and welcoming. The position offers year-round full-time hours, onsite parking, and a comprehensive benefits package.