Guest Experience Ambassador - Buffalo Trace Distillery

Sazerac; Frankfort (KY); On-site; USD 17,000 - 22,000; Part time

Job summary

Sazerac invites applicants for a part-time Guest Experience Ambassador role at Buffalo Trace Distillery in Kentucky. You will welcome guests, support tours, tastings, reservations, and visitor services to ensure a welcoming, seamless experience from arrival to departure.

Strong customer service, hospitality, and guest-relations skills are essential. The role offers weekend availability and a collaborative team environment focused on safety and memorable visitor experiences.

Qualifications

• High school diploma or GED equivalent.
• Must be 21 years of age.
• Must be able to work 2 weekends a month (including Saturday and Sunday).

Responsibilities

• Welcome and assist guests throughout their visit, providing exceptional customer service.
• Manage visitor check-in processes, reservations, and guest inquiries via phone and email.
• Support visitor flow through parking, transportation, greeting, and tasting experiences.
• Help create a safe, organized, and enjoyable environment for all guests.
• Collaborate with team members to continuously improve the visitor experience and daily operations.

Skills

Customer service

Hospitality

Guest experience

Education

High school diploma or GED

Job description

Sazerac Company Overview

Build your career at Sazerac! With almost 400 years of rich history, Sazerac Company has thrived as an independent, American family-owned company with operations in the United States and around the world. Since the 2000s, Sazerac has averaged double digit growth every year! Sazerac Company produces and markets the most award-winning bourbons and whiskeys in the world, including Buffalo Trace, Pappy Van Winkle, Eagle Rare, Blanton’s, Traveller, and Sazerac Rye. Additionally, Sazerac owns many popular brands across a range of spirits, including Fireball, Svedka, Wheatley, BuzzBallz, Southern Comfort, Seagram’s V.O., Myers’s, Goldschläger, Parrot Bay, 99 Brand, and Platinum Vodka.

We’re proud of our award-winning culture and distilleries. Our Louisville office has been named one of the “Best Places to Work in Kentucky” four times, and our Buffalo Trace Distillery has earned the title of “world’s most award-winning distillery” through the dedication of our craftsmen for well over 200 years. Whether you’re a recent graduate or an experienced professional, Sazerac provides extraordinary opportunities for growth with competitive salaries and benefits in an exciting, entrepreneurial industry.

Job Description/Responsibilities

Join the team that creates memorable experiences for visitors from around the world at Buffalo Trace Distillery. As a Guest Experience Ambassador, you’ll serve as a key point of contact for guests, helping ensure a welcoming, seamless, and engaging visit from arrival through departure. This role offers the opportunity to work in a dynamic hospitality environment while supporting tours, tastings, reservations, and visitor services.

Schedule: This is a part time position working 16-24 hours a week including working weekdays and weekends.

What You’ll Do

• Welcome and assist guests throughout their visit, providing exceptional customer service and support.
• Manage visitor check-in processes, reservations, and guest inquiries via phone and email.
• Support visitor flow through parking, transportation, greeting, and tasting experiences.
• Help create a safe, organized, and enjoyable environment for all guests.
• Collaborate with team members to continuously improve the visitor experience and daily operations.

Qualifications/Requirements

Required

• High school diploma or GED equivalent.
• Must be 21 years of age
• Must be able to work 2 weekends a month (including Saturday and Sunday)

Preferred

• 1+ year of hospitality, tourism, customer service, or guest experience experience.
• Experience working directly with visitors, customers, or guests in a service-focused environment.

Physical Requirements

• Ability to stand for extended periods throughout the workday.
• Ability to lift and move up to 40 pounds.

Culture and Benefits

Sazerac offers a comprehensive compensation and benefits package that includes medical, dental, vision, 401K, paid time off, and more. These benefits may varydepending on location and work type. Learn more about how we support our employeeshere.

Sazerac is committed to equality of opportunity without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.