Guest Experience Ambassador — Arrival & Service

Entertainment Places; Orlando (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free park admission

Ticket discounts for family and guests

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment is seeking a Guest Arrival Ambassador in Orlando to deliver exceptional guest service from arrival to departure. You will greet guests, answer questions, and guide them to show times and attractions while maintaining a clean, safe environment.

The role requires a friendly, can-do attitude, the ability to handle cash and use the POS system, and the stamina to work indoors or outdoors in all weather. Prior guest service experience is preferred; Portuguese is a plus.

Qualifications

• At least 18 years of age.
• Strong English language communication skills.
• Ability to maintain composure in stressful situations.
• Excellent multi-tasking abilities.
• Ability to train on and properly use protective equipment.
• Ability to stand for entire shift.
• Ability to push/pull up to 40 pounds.
• Ability to accurately handle cash and learn/use point of sale system.
• Ability to work indoors and outdoors in all weather conditions.
• Previous guest service experience preferred.
• Bilingual skills (Portuguese a plus).
• Basic math skills desired.

Responsibilities

• Greet and interact with guests through arrival and departure.
• Answer questions and resolve guest issues.
• Advise guests on show times and attraction information.
• Facilitate an organized guest traffic flow.
• Maintain cleanliness of all assigned areas.
• Sell admission and in-park ancillary products to upgrade our guests' experience.
• Perform other duties as assigned.

Skills

Guest service

Cash handling

POS system

Bilingual Portuguese

Multi-tasking

Communication

Job description

SeaWorld Parks & Entertainment is seeking a Guest Arrival Ambassador in Orlando to deliver exceptional guest service from arrival to departure. You will greet guests, answer questions, and guide them to show times and attractions while maintaining a clean, safe environment.

The role requires a friendly, can-do attitude, the ability to handle cash and use the POS system, and the stamina to work indoors or outdoors in all weather. Prior guest service experience is preferred; Portuguese is a plus.