Guest Experience Ambassador

Bass Pro Shops; Warren (OH); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Dental

Vision

Voluntary benefits

401(k) retirement savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

Job summary

Bass Pro Shops in Warren, OH is seeking a part-time Greeter to warmly welcome customers, promote store programs, and provide directions and promotional materials.

This role emphasizes friendly, energetic service, proper dress, and safe handling of merchandise. You will assist with check-ins and event details while maintaining a neat front-end area.

Candidates should have a high school diploma or equivalent and strong communication and organizational skills.

Qualifications

• Minimum degree required: high school diploma or equivalent.
• Excellent organizational skills and attention to detail.
• Experience in a customer service environment.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.

Responsibilities

• Greets all customers as they enter the store in a friendly and outgoing manner.
• Actively promotes programs including but not limited to CLUB Membership (US only), VOC and In‑Store Pickup.
• Models brand standard for customer service by presenting a professional image, adhering to the dress code with Bass Pro Shops or Cabela’s shirt, showing a name badge, appropriate apparel/footwear, a smile, eye contact, and welcoming body language.
• Checks in all customers’ merchandise for return.
• Checks in all vendor representatives, completing the visitor log information and controlling visitor badges.
• Remains aware of all special events in the store and informs customers of event details and promotions, and provides promotional materials.
• Assists facilitation of customer check‑in of firearms/weapons by notifying the outfitter per SOP; greeters should not handle firearms.
• All other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Self-motivation

Adaptability

Education

High School Diploma or equivalent

Job description

Bass Pro Shops in Warren, OH is seeking a part-time Greeter to warmly welcome customers, promote store programs, and provide directions and promotional materials.

This role emphasizes friendly, energetic service, proper dress, and safe handling of merchandise. You will assist with check-ins and event details while maintaining a neat front-end area.

Candidates should have a high school diploma or equivalent and strong communication and organizational skills.