Guest Experience Ambassador

Friendsofkerhonkson; Rockford (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Hard Rock Casino Rockford is seeking a Food & Beverage Team Member for our quick service outlet. You will greet guests, prepare and serve food and drinks, and keep dining areas clean while handling payments.

You will also support safety and alcohol service rules and ensure a positive guest experience. Candidates must be 21+, able to work nights, holidays and weekends, and obtain required certifications (Food Handler Card, Liquor License, IGC Badge).

Qualifications

• Requires strong guest service and interpersonal skills.
• Must communicate clearly with guests and team members.
• Ability to work in a fast-paced, high-volume environment.
• Cash handling experience is preferred.

Responsibilities

• Welcome guests and build guest relations.
• Prepare and serve food and drinks in a quick service setting.
• Maintain cleanliness and safety in dining areas and equipment.
• Follow policies on alcohol service and licensing requirements.

Skills

Guest service

Communication

Teamwork

Cash handling

Education

High School Diploma or equivalent

Job description

Hard Rock Casino Rockford is seeking a Food & Beverage Team Member for our quick service outlet. You will greet guests, prepare and serve food and drinks, and keep dining areas clean while handling payments.

You will also support safety and alcohol service rules and ensure a positive guest experience. Candidates must be 21+, able to work nights, holidays and weekends, and obtain required certifications (Food Handler Card, Liquor License, IGC Badge).