Guest Experience Ambassador

SeaWorld; Philadelphia (Philadelphia County); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Free park admission

Discounts on tickets and passes for 1/

Park discounts on food, merchandise

Scholarship opportunities

Exclusive employee events and giveawys

Job summary

SeaWorld Parks & Entertainment is seeking a Guest Services Representative at Sesame Place near Philadelphia. You will help guests with tickets, season passes, and park products while delivering exceptional service in a fast-paced environment.

You will interact with guests, troubleshoot accounts, and coordinate with departments to resolve issues. Must be 16+, comfortable with crowds, and able to stand outdoors in varying weather.

Qualifications

• Must be at least 16 years old.
• Minimum two months experience as a Guest Arrival Ambassador with no significant performance deficiencies.
• Comfortable working with large crowds in a fast-paced environment.
• Prepared to work in all areas of guest arrival as team members rotate daily.
• Excellent communication skills and problem-solving abilities.
• Basic computer skills and familiarity with Microsoft Windows.
• Ability to stand and walk in extreme weather conditions for prolonged periods.
• Ability to process monetary transactions and accurately use a register.
• Able to multitask while maintaining a positive attitude for guest service.
• Willing to comply with SEA grooming guidelines and employment standards.

Responsibilities

• Interact with guests in a professional manner in a team environment.
• Assist guests with ticketing, season passes, and park products.
• Assist season pass members with rewards, benefits, and park perks.
• Provide information on park products, specials, and events.
• Book reservations, parade viewing, and park experiences for guests.
• Troubleshoot issues with guest pass member accounts, reservations, and purchases.
• Address guest questions and concerns promptly.
• Communicate with other departments to address guest feedback or concerns.
• Demonstrate excellent verbal and written communication skills.
• Maintain daily paperwork and inform leadership of guest trends/IT issues.
• Enroll guests in RAP and Special Access.
• Inform guests on RAP and Special Access guidelines.

Skills

Customer service

Communication

Problem-solving

Basic computer skills

Windows familiarity

Cash handling

Multitasking

Tools

Cash register

Job description

SeaWorld Parks & Entertainment is seeking a Guest Services Representative at Sesame Place near Philadelphia. You will help guests with tickets, season passes, and park products while delivering exceptional service in a fast-paced environment.

You will interact with guests, troubleshoot accounts, and coordinate with departments to resolve issues. Must be 16+, comfortable with crowds, and able to stand outdoors in varying weather.