Internal Only - Full-time Visitor Experience Associate

Walker Art Center; Minneapolis (MN); On-site; USD 21,000 - 29,000; Full time

Job summary

The Walker Art Center seeks a Visitor Experience Associate to deliver outstanding guest service at the museum. You will greet visitors, answer questions, and guide them to exhibits and events.

You will also handle admissions, process memberships, and use Tessitura for transactions while helping ensure a safe, welcoming environment for all guests.

Qualifications

• Experience in customer service, tourism and box office procedures desirable.
• Ability to problem-solve and handle multiple tasks simultaneously.
• Comfort interacting with diverse visitors and groups.

Responsibilities

• Provide recognizably exceptional customer service to all visitors.
• Proactively welcome guests and answer questions about museum offerings.
• Sell museum admissions, programs and memberships; process transactions in Tessitura.
• Seat patrons, scan tickets and distribute programs; perform light cleaning between screenings.
• Assist in crowd monitoring and ensure visitor safety and comfort.
• Respond to inquiries and feedback from guests and members on site.
• Document survey data from exiting visitors according to procedures.

Skills

Customer service

Ticketing

Cash handling

Guest assistance

Tools

Tessitura

Job description

The Walker Art Center empowers people to experience the transformative possibilities of the art and ideas of our time and to imagine the world in new ways. In our over 125-year history, we have become one of the most celebrated art museums in the country and we are known for our innovative presentations and acclaimed collections of contemporary art across the spectrum of the visual, performing, and media arts.

The Walker places the highest priority on the visitor experience and strives to provide a supportive and respectful environment for all who visit this remarkable institution. All visitor-facing teams share responsibility for greeting our visitors and providing assistance in ways that support extraordinary experiences and repeat visits. Our Visitor Experience Associates provide recognizably exceptional customer service to all visitors. We are only considering internal applicants for this role.

WHAT YOU GET TO DO

• Provide recognizably exceptional customer service to all visitors.
• Proactively and warmly welcome guests, respond to questions, and provide guidance to museum visitors.
• Sell daily museum admission, program tickets and memberships. Process transactions through ticketing and client management system (Tessitura).
• Seat patrons, scan tickets, distribute programs, and perform light theater cleaning between screenings.
• Assist in crowd monitoring for safety concerns and emergency situations.
• Respond to general inquiries and feedback from guests and members on site.
• Resolve customer concerns in a polite and professional manner.
• Learn and provide thorough knowledge of general event and facility information for visitors.
• Collect survey data from exiting visitors, follow detailed research protocols including careful documentation

WHAT WE NEED IN YOU

• Experience in customer service, tourism and box office procedures desirable.
• Ability to problem-solve in a quick and resourceful manner.
• Ability to handle a variety of operations simultaneously.
• Demonstrated ability to work with a wide range of personalities and people across a variety of cultures, generations, and abilities.
• A willing attitude and positive demeanor

PHYSICAL DEMANDS

• Prolonged periods of sitting at a desk.
• Ability to see details on a computer screen for extended periods.
• Proficiency in using a keyboard and mouse with repetitive hand and finger movements.
• Must be able to lift up to 10-15 pounds at times.
• Must be able to stand for long periods of time

JOB SPECIFICATIONS

This position is considered full-time, non-exempt. As a non-exempt position, it is eligible for overtime pay. The compensation for this role is $18.10 hourly.

The Walker offers a wide range of benefits for both part-time and full-time employees, click link to view benefits:https://walkerart.org/primary-benefits-package/

This position is covered by the American Federation of State, County & Municipal Employees (AFSCME) labor contract.

This position is not eligible for relocation assistance.

All applicants must be eligible to work in the United States without the need for employer sponsorship.

Walker’s DEI commitmentThe Walker is committed to being an employer with a staff who, at all job levels, reflects the rich diversity of the communities and audiences we serve. We are dedicated to ensuring inclusion and equity in all our employment practices. We deeply value and welcome all the unique lived experiences in our applicants and encourage anyone meeting the minimum requirements to apply.

Recruitment TimelineAll positions are open until filled.

E-Verify Participation NoticeWalker Art Center participates in E-Verify to confirm the identity and employment eligibility of all persons hired to work in the United States.

For more information, please review the following notices:

• E-Verify Participation Poster (English/Spanish)
• Right to Work Poster (English/Spanish)