Front Desk - Guest Service Agent

Pyramid Global Hospitality; Cleveland (OH); On-site; USD 21,000 - 23,000; Full time

Job summary

Pyramid Global Hospitality, a leading hospitality group, is seeking a Guest Services Agent for Hotel Indigo Cleveland Gateway. You’ll create a memorable first impression, assist with luggage, and share knowledge about the hotel and local area to help guests enjoy their stay.

The role emphasizes high guest interaction, a welcoming attitude, and the ability to handle fast-paced hotel operations. Shifts may vary, including weekends and holidays.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Valid driver's license with no major infractions for 6 months.
• Ability to work a full shift standing and moving around the hotel including weekends and holidays.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and showing genuine interest.
• Welcome each guest to the hotel as part of the guest services team.
• Greet guests arriving by car and open doors as they enter.
• Escort guests to the front desk for check-in.
• Park and retrieve guests' vehicles as requested.
• Escort guests and their luggage to their rooms and explain hotel amenities.

Skills

Customer service

Verbal communication

Guest interaction

Teamwork

Problem solving

Flexible shifts

Driving license

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

About Our Property

The Hotel Indigo Cleveland Gateway boasts 143 guest‑rooms and suites, over 2,400 square feet of meeting space and two outlets including our signature restaurant! Find out today what a career with Pyramid Global Hospitality at the brand new Hotel Indigo Cleveland Gateway can mean for you!

What You Will Have An Opportunity To Do

We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.

If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world‑class property.

Your Role

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel.
• If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel
• You will be escorting and orienting the guest to the front desk for check‑in.
• You will park and retrieve guests vehicles as requested
• Upon check‑in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel.
• "Be the difference" with all guest and employees and do more than just “the norm".

What are we looking for?

• At least one year in a customer service role with high guest interaction
• A Valid drivers license with no major infractions for 6 months
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast‑paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Compensation

$15.00

$17.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.