Guest Experience Ambassador

Delaware North at TD Garden; Boston (MA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Weekly pay

Training opportunities

Employee discounts

Flexible schedules

Health insurance

Job summary

Delaware North Boston Holdings is hiring part-time Guest Experience Ambassadors to join our team at TD Garden in Boston, Massachusetts. You will deliver positive, polished, and prompt customer service to TD Garden guests at Bruins and Celtics games, concerts, and other events.

This fast-paced role requires you to assist with wayfinding, tickets, and guest entry while embodying exceptional hospitality. You must work weekends and evenings and be comfortable with crowds and loud environments.

Qualifications

• Experience in customer service in a fast-paced environment is preferred.
• Ability to stay composed under pressure and assist guests effectively.
• Willingness to work a minimum of 50% of events including nights and weekends.
• Outgoing personality with comfort interacting with a high volume of guests.

Responsibilities

• Provide positive, polished, and prompt customer service to TD Garden guests at Bruins and Celtics games, concerts, and events.
• Assist with way-finding and troubleshoot ticketing issues in indoor/outdoor environments.
• Support guest entry by staffing gates and high-traffic areas around TD Garden.
• Provide mobility assistance and escorts to guests upon request.
• Explain ADA laws and TD Garden policies as needed to guests.
• Handle guest complaints professionally and escalate to management when required.
• Communicate with guests in person, by email, and by text during events.
• Collaborate with Ushers, Security, Concessions, Box Office, Housekeeping, and Building Operations.

Skills

Customer service

Positive attitude

Communication

Team player

Job description

The opportunity

Delaware North Boston Holdings is hiring part-time Guest Experience Ambassadors to join our team at TD Garden in Boston, Massachusetts. As a Guest Experience Ambassador, you will be responsible for providing positive, polished, and prompt customer service to TD Garden guests at Bruins and Celtics games, concerts, and other events.

If you thrive in a fast-paced, dynamic environment and are passionate about creating memorable experiences for guests, join the game day action.

Pay

$17.00 – $17.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Provide positive, polished, and prompt customer service to TD Garden guests at Bruins and Celtics games, concerts, and other events
• Provide way-finding assistance and troubleshoot ticketing issues in both indoor and outdoor environments
• Assist with guest entry before events by staffing various gates and high-traveled areas in and around TD Garden
• Provide mobility assistance by providing escorts to guests upon request
• Be a subject matter expert on ADA laws, TD Garden ADA policy, and their implementation at TD Garden
• Professionally handle guest complaints, escalating to management as necessary
• Communicate with guests in person, via email, and via text message during events
• Collaborate with various event day personnel (Ushers, Security, Concessions, Box Office, Housekeeping, Building Operations) to ensure the smooth operation of events
• Execute service recovery when necessary, by providing guests with resolutions to issues as directed by management
• Surprise and delight fans to ensure they receive the best-in-class experiences while at TD Garden

More about you

• Experience working in customer service in a fast-paced environment is preferred
• Must be a positive individual who will always think of the Guest and work hard to ensure unforgettable experiences
• Must be able to work a minimum of 50% of events in each calendar month, including nights and weekends
• Must be an outgoing person who is comfortable working directly with a high volume of guests and clients
• Must be willing to work under pressure to solve problems quickly and efficiently
• The ability to perform simple tasks independently after being given specific instructions

Physical requirements

• Must be able to work in loud environments with flashing lights and lasers
• Must be able to push or lift lightweight objects
• Must be able to push wheelchairs and other assistive devices
• Must be able to use a radio with an earpiece
• Exposed to outdoor weather conditions in all seasons, including variable temperatures and wet and/or humid conditions

Shift details

Events

Source: Hospitality Online