Box Office Representative

Delaware North at TD Garden; Boston (MA); On-site; USD 36,000 - 42,000; Part time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Job summary

Delaware North Boston Holdings is hiring a part-time Box Office Representative for TD Garden in Boston, MA. You will process and distribute tickets, troubleshoot issues, and assist event-day guests using Ticketmaster systems.

We offer weekly pay, training opportunities, employee discounts, and flexible schedules. Availability includes holidays, nights and weekends to support events and guest inquiries.

Qualifications

• Strong communication and guest-service mindset.
• Attention to detail and accuracy in cash handling and ticketing.
• Ability to manage multiple tasks and assist guests efficiently.

Responsibilities

• Process ticketing tasks via the ticketing system.
• Coordinate ticket purchases and distributions with management.
• Handle box office phone lines and emails professionally.
• Assist guests with ticket purchases, refunds, exchanges, and accessibility needs.
• Research account or ticket issues with teammates.

Skills

Communication skills

Detail-oriented

Problem-solving

Multitasking

Team player

Ticketmaster systems

Email skills

Education

High school diploma or equivalent

Tools

Ticketmaster systems

Job description

The opportunity

Delaware North Boston Holdings is hiring part‑time Box Office Representatives to join our team at TD Garden in Boston, Massachusetts. As a Box Office Coordinator, you will be responsible for processing and distributing tickets for events at TD Garden, as well as troubleshooting ticketing‑related issues, and responding to event‑day guest inquiries.

Pay

$35.00 – $35.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well‑being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Process task management via the ticketing system.
• Utilize multiple ticket host systems for ticket purchase processing and distribution; coordinate issue resolution with management.
• Manage box office phone lines such as ADA line, Game Night, in‑house turnstile support.
• Manage box office email in‑boxes; respond professionally, thoroughly, and in line with guest service expectations.
• Communicate effectively with guests via telephone, email, and in‑person while assisting with ticket purchasing, refunds, exchanges, accessibility needs, and general ticketing resolution.
• Support internal team members in researching account or ticket issues.

More about you

• Available to work holidays, nights, and weekends.
• High school diploma or equivalent experience with cash management and payment management.
• Strong communication skills, detail‑oriented, with a passion for problem‑solving.
• Ability to handle multiple tasks quickly.
• Ability to use all Ticketmaster systems and have basic computer skills, including email.
• Able to work well in a team environment, have problem‑solving skills, and have professional communication skills.

Physical requirements

• Must be able to work in close quarters and shared office space.
• Able to perform all duties in an environment that includes extreme to dim lighting, including strobes, varying noise levels, large crowds, and hot‑to‑cold temperatures.

Shift details

Days
Evenings
M‑F
Weekends
Events