Guest Experience Agent — Upscale Boutique Hotels (Flexible PTO)

Staypineapple; Seattle (WA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Flexible PTO

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life Insurance

Pet Insurance

Hotel Discounts

Food & Beverage Discounts

Learning & Growth Opportunities

Special Events & Celebrations

Job summary

Staypineapple in Seattle is seeking a friendly Guest Services Agent to greet guests and be the face of the hotel from arrival onward. You will ensure exceptional service from check-in through departure and handle requests with a positive, can-do attitude.

You will assist guests with luggage, share local knowledge, and coordinate room moves and late checkouts while maintaining a welcoming atmosphere and a smile. Join a dynamic, service-driven team at Staypineapple.

Qualifications

• High School Diploma or equivalent is required.
• Three to six months related experience preferred.
• Valid food handlers card and alcohol service card (can acquire after hire).
• Working knowledge of Microsoft Windows and Office.
• Polite and positive interaction with all hotel guests and team members.
• Ability to quickly assess situations and create effective resolutions to problems.
• Passion to provide excellent customer service.

Responsibilities

• Daily front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and rate/types of available rooms; respond to guest requests and provide welcome beverage and barista services as needed.
• Assist arriving and departing guests with their luggage to and from guest rooms.
• Act as a reference for guests needing assistance or information, including transportation needs.
• Acquire and share knowledge of the hotel and surrounding areas, venues and attractions.

Skills

Customer service

Polite communication

Problem solving

Luggage assistance

Team interaction

Education

High School Diploma or equivalent

Tools

Microsoft Windows

MS Office

Job description

Staypineapple in Seattle is seeking a friendly Guest Services Agent to greet guests and be the face of the hotel from arrival onward. You will ensure exceptional service from check-in through departure and handle requests with a positive, can-do attitude.

You will assist guests with luggage, share local knowledge, and coordinate room moves and late checkouts while maintaining a welcoming atmosphere and a smile. Join a dynamic, service-driven team at Staypineapple.