Guest Experience Agent - Luxury Downtown Hotel

The Alexander, Autograph Collection; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hotel discounts

Tuition reimbursement

Paid time off

Job summary

The Alexander, Autograph Collection in Indianapolis is seeking a Front Desk Agent to warmly welcome guests and manage check-in/check-out, while providing information about local attractions and hotel services.

You will handle guest inquiries, resolve issues with empathy, and collaborate with departments to ensure a seamless stay. Strong communication, cash handling, and PMS proficiency are essential for success.

Qualifications

• Customer service experience in hospitality preferred.
• Excellent verbal and written communication.
• Cash handling experience required.
• Ability to stay calm under pressure and solve problems.
• Experience with hotel PMS or property management software.

Responsibilities

• Provide exceptional guest service at check-in and check-out.
• Respond to guest inquiries and resolve issues with professionalism.
• Offer recommendations on local attractions, dining, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate attention to detail and proactive guest satisfaction.

Skills

Customer service

Communication skills

Cash handling

Problem solving

Computer systems

Organization

Multitasking

Flexible schedule

Education

High School diploma or equivalent

Tools

Hotel PMS software

Job description

The Alexander, Autograph Collection in Indianapolis is seeking a Front Desk Agent to warmly welcome guests and manage check-in/check-out, while providing information about local attractions and hotel services.

You will handle guest inquiries, resolve issues with empathy, and collaborate with departments to ensure a seamless stay. Strong communication, cash handling, and PMS proficiency are essential for success.