Guest Experience Agent — Front Desk

Davidson Hospitality Group.; Indianapolis (IN); On-site; USD 20,664,000 - 28,929,600; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

The Alexander, Autograph Collection in Indianapolis is seeking a Front Desk Agent to greet guests warmly and manage check-in/check-out with precision. You will play a pivotal role in making guests feel valued from arrival through departure.

Join a contemporary, upscale hotel in downtown Indianapolis where teamwork, service quality, and guest satisfaction are prioritized. This role offers a dynamic work environment and opportunities for growth within a hospitality leader.

Qualifications

• Experience in customer service, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Proficiency with hotel property management software.
• Strong organizational and multitasking abilities.
• Availability to work evenings, weekends, and holidays.
• High school diploma or equivalent.

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests.
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency.
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy.
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction.

Skills

Customer service

Communication skills

Cash handling

PMS knowledge

Multitasking

Flexible scheduling

Education

High School diploma or GED

Job description

The Alexander, Autograph Collection in Indianapolis is seeking a Front Desk Agent to greet guests warmly and manage check-in/check-out with precision. You will play a pivotal role in making guests feel valued from arrival through departure.

Join a contemporary, upscale hotel in downtown Indianapolis where teamwork, service quality, and guest satisfaction are prioritized. This role offers a dynamic work environment and opportunities for growth within a hospitality leader.