Guest Experience Agent – Front Desk (Hotel)

Las Vegas Residence Inn by Marriott Airport; Las Vegas (NV); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Daily Pay option

Employee hotel discounts

Comprehensive benefits for eligible

Paid Vacation

Job summary

Las Vegas Residence Inn by Marriott Airport in Las Vegas, NV is seeking a friendly Guest Service Agent to welcome guests, check them in and out, and maintain a warm, efficient front desk. You will assist with breakfast, answer calls, and help with guest requests while keeping records accurate and confidential.

This role offers competitive pay and comprehensive benefits, plus opportunities to grow within a nationwide hospitality company.

Qualifications

• Previous customer service experience preferred; hospitality experience is a plus.
• A friendly, positive attitude and genuine desire to help others.
• Strong communication and customer service skills.
• Ability to remain professional and calm when handling guest concerns.
• Basic computer and cash-handling skills.
• Reliable and dependable attendance.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as business needs require.
• High school diploma or equivalent preferred.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Check guests in and out and assign rooms.
• Answer phones, route calls, and accurately take guest messages.
• Respond to guest questions, requests, and concerns in a timely and professional manner.
• Handle guest information and records with confidentiality and integrity.
• Maintain accurate cash and transaction records.
• Complete required front desk paperwork, logs, and reports.
• Perform property walks and help maintain a clean, welcoming lobby and common areas.
• Assist with breakfast service and keep the area clean and stocked, as needed.
• Provide wake-up calls and assist guests with special requests.
• Communicate important guest and property information to the team through the pass-on log.
• Support hotel sales and marketing efforts as directed by the General Manager.
• Assist with laundry and other hotel operations as needed.
• Perform other duties as assigned.

Skills

Customer service

Communication

Professionalism

Cash handling

Attentiveness

Education

High school diploma or equivalent

Tools

Computer literacy

Job description

Las Vegas Residence Inn by Marriott Airport in Las Vegas, NV is seeking a friendly Guest Service Agent to welcome guests, check them in and out, and maintain a warm, efficient front desk. You will assist with breakfast, answer calls, and help with guest requests while keeping records accurate and confidential.

This role offers competitive pay and comprehensive benefits, plus opportunities to grow within a nationwide hospitality company.