Guest Experience Agent - Front Desk

Davidson Hospitality Group; Indianapolis, Northern (IN, KY); Ibrido; USD 19.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hotel discounts

Tuition reimbursement

Paid Time Off

401K Match

Descrizione del lavoro

The Alexander, Autograph Collection in Indianapolis is seeking a Front Desk Agent to warmly welcome guests, manage efficient check-ins and check-outs, and ensure memorable stays in a vibrant downtown setting.

You will assist guests with inquiries, offer local recommendations, coordinate with housekeeping and other departments, and maintain a polished front desk while handling transactions accurately.

Competenze

• Experience in a customer service role, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Previous cash handling experience required.

Mansioni

• Provide exceptional customer service, creating a positive first impression for guests.
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency.
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy.
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction.

Conoscenze

Customer service

Communication

Cash handling

Problem-solving

PMS software

Organizational skills

Multitasking

Flexibility

Formazione

High School diploma

Strumenti

PMS software

Descrizione del lavoro

The Alexander, Autograph Collection in Indianapolis is seeking a Front Desk Agent to warmly welcome guests, manage efficient check-ins and check-outs, and ensure memorable stays in a vibrant downtown setting.

You will assist guests with inquiries, offer local recommendations, coordinate with housekeeping and other departments, and maintain a polished front desk while handling transactions accurately.