Front Desk Agent — Guest Experience Champion

The Alexander, Autograph Collection; Indianapolis (IN); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Hotel discounts

Tuition reimbursement

Paid time off

401K match

Job summary

The Alexander, Autograph Collection in Indianapolis is seeking a Front Desk Agent to welcome guests and manage smooth check-ins and check-outs. You will play a pivotal role in delivering memorable experiences, assisting guests with local recommendations, and coordinating with hotel teams to ensure seamless service.

The ideal candidate brings strong customer service, cash handling, and communication skills, with familiarity with hotel systems and a flexible schedule to cover evenings, weekends,

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Previous cash handling experience required.
• Proficiency in computer systems and knowledge of hotel property management software.

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests.
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency.
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy.
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction.

Skills

Customer service

Cash handling

Communication skills

Hospitality experience

POS software

Education

High School diploma or equivalent

Tools

PMS software

POS systems

Job description

The Alexander, Autograph Collection in Indianapolis is seeking a Front Desk Agent to welcome guests and manage smooth check-ins and check-outs. You will play a pivotal role in delivering memorable experiences, assisting guests with local recommendations, and coordinating with hotel teams to ensure seamless service.

The ideal candidate brings strong customer service, cash handling, and communication skills, with familiarity with hotel systems and a flexible schedule to cover evenings, weekends,