Guest Experience Agent - Front Desk

crestline-external; Greenville (SC); On-site; USD 24,000 - 30,000; Full time

Job summary

Hyatt Place Greenville Downtown is seeking a friendly Front Desk Clerk to be the face of our downtown hotel in Greenville, SC. You will assist guests with check-in and check-out, answer calls, and handle special requests with a warm, professional demeanor.

This role requires accurate guest service, knowledge of hotel features and rates, and collaboration with a welcoming team to ensure a seamless stay from arrival through departure.

Qualifications

• High School diploma or GED required.
• At least 1 year of experience in a hotel front desk or similar role.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out.
• Answer phone calls and route inquiries.
• Handle guest requests and inquiries promptly.
• Maintain knowledge of hotel features, rates, and promotions.
• Process payments and manage guest accounts.

Skills

Customer service

Phone etiquette

Guest relations

Education

High School diploma or GED

Job description

Hyatt Place Greenville Downtown is seeking a friendly Front Desk Clerk to be the face of our downtown hotel in Greenville, SC. You will assist guests with check-in and check-out, answer calls, and handle special requests with a warm, professional demeanor.

This role requires accurate guest service, knowledge of hotel features and rates, and collaboration with a welcoming team to ensure a seamless stay from arrival through departure.