Front Desk Agent

Crestline Hotels & Resorts; Greenville (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Hyatt Place Greenville Downtown, operated by Crestline Hotels & Resorts, is seeking a Front Desk Clerk to warmly welcome guests, manage check-ins/check-outs, and handle phone inquiries. The role emphasizes professional service, accuracy, and guest satisfaction in a busy downtown setting.

The Front Desk Clerk will be the first point of contact, answering inquiries, processing registrations, and coordinating with housekeeping and other departments to fulfill guest requests.

Qualifications

• High School diploma or GED.
• At least 1 year experience in a similar hotel role.
• Basic computer skills required.

Responsibilities

• Resolve guest complaints and ensure satisfaction.
• Greet guests, answer calls, and manage check-ins.
• Know hotel features, rates, and promotions.
• Assist with wake-up calls and faxes.
• Coordinate with other departments for guest requests.

Education

High School Graduate or GED

One year experience in a hotel (similar position)

Job description

Located in the heart of vibrant downtown Greenville, Hyatt Place Greenville Downtown delivers modern comfort, exceptional service, and a welcoming atmosphere for both business and leisure travelers. Our Front Office team is the face of the hotel, creating memorable first impressions and ensuring every guest enjoys a seamless stay.

We are looking for a friendly, professional, and dependable Front Desk Clerk to join our hospitality team.

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins.
• Verify registration card information with the guest.
• Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
• Direct Bell Person to escort guest and transport their luggage to the room.
• Handle overbooked or walked in guests.
• Accept and record wake-up call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
• Process all check-outs.
• Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education And Experience

• High School Graduate or General Education Degree (GED).
• One year previous experience in a similar position in a hotel.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.