Front Desk Agent — Opening Team, Guest Experience

Aviator Suites Hotel Juneau; Juneau (AK); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k) with company match

Paid time off

Career growth opportunities

Employee hotel discounts

Supportive, team-oriented environment

Job summary

Aviator Suites Hotel Juneau is seeking a Front Desk Agent to provide excellent guest service during check-ins and check-outs. This role is crucial for creating a welcoming experience, especially in the busy summer season. Candidates should possess customer service experience, strong communication, and interpersonal skills. The hotel offers career growth opportunities, supportive teamwork, and various perks such as medical benefits. This is an exciting chance to join the opening team and set the standard for quality service.

Qualifications

• Previous customer service experience required; hotel experience preferred.
• Strong communication and interpersonal skills.
• Comfortable working in a fast-paced environment, especially during peak summer months.
• Reliable and able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Greet guests and provide a warm, professional welcome.
• Handle check-ins, check-outs, and reservations accurately.
• Answer phone calls and respond to guest inquiries.
• Assist guests with requests, directions, and local recommendations.
• Resolve guest concerns in a timely and professional manner.

Skills

Customer service experience

Strong communication skills

Interpersonal skills

Ability to work in a fast-paced environment

Basic computer skills

Positive attitude

Job description

Aviator Suites Hotel Juneau is seeking a Front Desk Agent to provide excellent guest service during check-ins and check-outs. This role is crucial for creating a welcoming experience, especially in the busy summer season. Candidates should possess customer service experience, strong communication, and interpersonal skills. The hotel offers career growth opportunities, supportive teamwork, and various perks such as medical benefits. This is an exciting chance to join the opening team and set the standard for quality service.