Guest Experience Agent - Flexible Scheduling & Perks

Crescent-Hotels-; Goerke's Corners (WI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Extended benefits

401K matching

Flexible scheduling

Property discounts (Crescent)

Discounts at Marriott properties

Job summary

Crescent Hotels & Resorts is hiring a Front Desk Agent to join our Courtyard Poplar Creek complex in Brookfield, WI. The role is available full-time and part-time with on-site hours, providing friendly check-in/out service and guest assistance.

You will greet guests, handle registrations, use the POS system, and coordinate with other hotel teams to ensure a smooth guest experience. Flexible scheduling and competitive wages are offered.

Qualifications

• Prior front desk experience in hospitality or high-volume settings.
• Excellent customer-service attitude and communication skills.
• Strong computer skills and familiarity with hotel software.

Responsibilities

• Greet guests, check in/out, and ensure accurate billing.
• Answer inquiries, resolve issues, and provide local information.
• Operate the front desk POS system and process payments.
• Support shift coverage and collaborate with team.

Skills

Customer service

Computer skills

Team spirit

Upselling

Tools

Point-of-sale system

Job description

Crescent Hotels & Resorts is hiring a Front Desk Agent to join our Courtyard Poplar Creek complex in Brookfield, WI. The role is available full-time and part-time with on-site hours, providing friendly check-in/out service and guest assistance.

You will greet guests, handle registrations, use the POS system, and coordinate with other hotel teams to ensure a smooth guest experience. Flexible scheduling and competitive wages are offered.