Guest Experience Agent

Pier House; Linthicum (MD); On-site; USD 30,000 - 42,000; Full time

Job summary

Hilton Garden Inn BWI Airport in Linthicum, MD, is seeking a front desk guest services associate for full-time hours. You will greet guests, check them in/out, and assist with reservations and billing in a fast-paced hotel environment.

The role requires teamwork, excellent communication, and the ability to work varying shifts including nights, weekends, and holidays. A positive attitude and professional appearance are essential.

Qualifications

• Guest service mindset
• Flexible schedule
• Team player
• Strong communication skills

Responsibilities

• Greet guests and check them in/out promptly and professionally.
• Post charges accurately and promptly.
• Maintain front desk systems and handle transactions.
• Assist in reservations and room blocking when needed.

Skills

Guest service

Cash handling

Team collaboration

Multi-tasking

Job description

Hilton Garden Inn BWI Airport in Linthicum, MD, is seeking a front desk guest services associate for full-time hours. You will greet guests, check them in/out, and assist with reservations and billing in a fast-paced hotel environment.

The role requires teamwork, excellent communication, and the ability to work varying shifts including nights, weekends, and holidays. A positive attitude and professional appearance are essential.